Why operators need to know about patent trolls

by James Bickers — Editor, Networld Alliance

Patent trolls could cost restaurants money and slow innovation. Here's what operators need to know about patent trolls.

McDonald's, Subway named as initial Apple Pay partners

by James Bickers — Editor, Networld Alliance

The new mobile wallet eliminates the need for a magstripe, instead generating a single-use, unique number for each transaction.

Want to connect with customers? Think mobile first. [infographic]

by James Bickers — Editor, Networld Alliance

Most Americans now own a smartphone and are using them to shop and eat out.

Podcast: Chick-fil-A just one example of brands becoming more political

by James Bickers — Editor, Networld Alliance

Retail experts weigh in on social media's influence on companies' political transparency.

Q&A: MICROS' Tom Moran

by James Bickers — Editor, Networld Alliance

September 28, 2008

Retail Customer Experience editor James Bickers recently attended the MICROS 2008 Users Conference. While there he sat down with Tom Moran, vice president of…

New JFK terminal to feature touchscreen food ordering, gate delivery

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. - Travelers in a hurry to get through security and to their airport gates often walk right past some of their best food options, and find the…

MICROS unveils high-durability bumpbars, 10-hour mobile power tray

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. - MICROS has announced two upcoming hardware products at its 2008 Users Conference, held Sept.14-16 in Annapolis, Md.   The new Duraswitch…

Foodservice top target of cardholder, data hackers

by James Bickers — Editor, Networld Alliance

September 15, 2008

ANNAPOLIS, Md. — New research from global payment security consultancy Trustwave analyzes the most common methods and targets of recent card breach incidents…

Kiosks give SubWorks a boost in sales

by James Bickers — Editor, Networld Alliance

C-store concept has seen a 149-percent increase in sales since integrating touchscreen ordering kiosks.

Card use increases for small purchases

by James Bickers — Editor, Networld Alliance

Consumers buy more with plastic than cash.

Serving up Profits with Digital Menu Boards

by James Bickers — Editor, Networld Alliance

Digital menu boards can attract viewers, generate product excitement and have a tangible effect on revenue.