How to surpass customer expectations, build brand advocates

by Jim Knight — Founder & CEO, Knight Speaker

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a strategy focused on delivering…

Exploring link between employee engagement, exceptional customer experiences

by Jim Knight — Founder & CEO, Knight Speaker

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged team. The energy your people bring to…

How to unlock your inner rock star and inspire your team to greatness

by Jim Knight — Founder & CEO, Knight Speaker

True leadership, or "rock star leadership," moves beyond simple task management to inspire teams by leading with energy, passion, authenticity and a commanding…

Strategies to lead through a cultural transformation in the workplace

by Jim Knight — Founder & CEO, Knight Speaker

November 6, 2025

How to successfully navigate the inevitable challenges of organizational culture change by emphasizing clear communication, leading by example, empowering…

How transformational leadership sparks growth, loyalty in the modern workplace

by Jim Knight — Founder & CEO, Knight Speaker

Transformational leadership elevates the modern workplace by inspiring employees through purpose, vision and personal connection, which ultimately fosters…