News & Media From Judy Mottl

Tips, advice on preparing the brand for unit expansion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…

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Navigating the crossover: Fast casualization of the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…

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Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

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ICX Symposium: Data is driving the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data is driving customer engagement, and there is a wealth of tools an enterprise can use to collect, assess and analyze data to enhance its interactive…

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FCES15: Real estate decision requires lots of homework, data insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…

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FCES15: Tips on building a foundation for profitable growth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Strategic and profitable growth for today's restaurants, quick service eateries and retailers is a comprehensive endeavor. But it's doable and the number one…

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FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile is the most effective way to serve the millennial segment.

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FCES15: Why design is key to customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

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FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’ for the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile is the most effective way to serve the millennial segment.

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Webinar download available: What Which Wich learned on its quest for perfect CRM

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…

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