Lisa van Kesteren
Lisa van Kesteren
Lisa van Kesteren is the founder and CEO of SeeLevel HX, a leading mystery shopping market research agency. The company is best known for its hallmark mystery shopping programs, including for seven of the top 10 national QSR brands.Recent Contributions
How your brand image hinges on customer experience
by Lisa van Kesteren — CEO, SeeLevelHX
Restaurants need to examine their current customer experience given today’s environment to determine how to meet consumer expectations while continuing to…
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Manage your QSR's multi-channel future now or pay later
by Lisa van Kesteren — CEO, SeeLevelHX
QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to…
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