Subway earns top customer satisfaction scores again

June 18, 2013

An annual report released today by the American Customer Satisfaction Index (ACSI) covers customer satisfaction with full-service restaurants and quick-service…

McDonald's franchise sued for paying via debit card

June 18, 2013

A Pennsylvania woman is suing a McDonald's franchisee for paying her through a debit card in lieu of an actual paycheck. Natalie Gunshannon, a former employee…

Subway partners with Disney for two movie integrations

June 18, 2013

This month, Subway and The Walt Disney Company are celebrating one year of working together with the announcement of two additional movie integrations…

CKE Restaurants CEO: Obamacare will lead to more QSR self-serve kiosks

June 18, 2013

CKE Restaurants CEO Andy Puzder thinks the impending regulations from the Affordable Care Act will lead to restaurants hiring more part-time employees and…

Everyone is a millennial, and engaging them is not an option!

by Jitendra Gupta — Mobile CRM Director, Punchh

Phew! I can't believe it's almost a month since this year's NRA Show (yeah, that one!) and the Marketing Executives Group meeting in Chicago. I love both…

Dunkin' Donuts deploys NCR digital signage menu boards

June 18, 2013

NCR Corp. announced today that Dunkin' Donuts has deployed a high-definition NCR Vitalcast digital signage menu board solution at locations across the U.S.

U.S. Hispanics influencing more at-home lunch dining

June 18, 2013

Following a Hispanic cultural tradition, U.S. Hispanics have their largest meal of the day at lunch and consume more of these meals in the home than…

Former Arby's CMO joins Church's Chicken

June 18, 2013

Atlanta-based Church's Chicken has named senior marketing executive Steve Davis as its chief concept officer.

New solution helps control labor, inventory costs

WhentoManage has launched a new platform to help control inventory and labor costs, said Walker Thompson, VP of sales and marketing. The solution connects the…

Report: Limited-service restaurants fighting harder for customers

by Alicia Kelso — Editor, QSRWeb.com

According to a new report from the National Restaurant Association, concepts are adding off-peak hours, off-premise business and retail options as…

Baskin-Robbins adds unprecedented franchise development incentives

June 17, 2013

Baskin-Robbins announced today the introduction of development incentives in 2013 for new franchisees and military veterans. These limited-time only…

NRA launches grassroots campaign calling for immigration reform

June 17, 2013

The National Restaurant Association last week reiterated its support for immigration reform that addresses restaurant-industry priorities as restaurateurs and…

Food delivery business launches in Southeast Asia

June 17, 2013

DealGuru Holdings, an independent e-commerce operator in Singapore and Malaysia, has spun out its food delivery subsidiary to form "Food Runner," a food…

Bruster's Real Ice Cream adds three seasonal flavors

June 17, 2013

Bruster's Real Ice Cream has added three seasonal flavors to its line-up of frozen treats. Through July, Bruster's will offer black raspberry and black…

KFC's grill promo underway on Twitter, Instagram and Vine

June 17, 2013

To kick off summer, grillers can show off their skills for a chance to win prizes in KFC's 2013 Grillmaster Challenge Contest.

Sonic expanding Northeast U.S. footprint

June 17, 2013

Sonic Drive-In has signed an agreement for franchise development of five new drive-ins in the Rochester, N.Y., market throughout the next four years. The…

Engaged customers are 10 times more likely to visit a restaurant

To be most effective, communications have to be ongoing and not limited to when a customer dines.

Nathan's Famous turns in 21-percent profit for the year

June 14, 2013

Nathan's Famous Inc. reported results for its fiscal year ended March 31, which included a net income increase of 21.3 percent.

QSRs trumped by casual, fast casual brands on customer-centric list

June 14, 2013

dunnhumby, a customer science company, released its inaugural Customer Centricity Index (CCI), measuring how well retailers are responding to the needs and…

NRA, WFF team up to offer foodservice leadership development tools

June 14, 2013

The National Restaurant Association announced a new partnership with the Women's Foodservice Forum (WFF) to develop the next generation of industry leaders.