Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Breadcrumb launches 'better' iPad POS hardware protection for restaurants

January 25, 2013

Breadcrumb, a division of Groupon, has launched a comprehensive overnight emergency parts replacement service and extended warranty plan for restaurants and…

OLO receives $5M in funding thanks to mobile ordering growth

January 25, 2013

OLO, a digital commerce engine for restaurants, announced a $5 million dollar Series B financing from PayPal and existing investors. The New York-based company…

Sonic's president announces resignation

January 25, 2013

Sonic Corp. today announced that Scott McLain, the company's president, will resign from the position effective March 31. McLain will continue to serve the…

Firehouse CEO Don Fox to keynote NFSCC

January 25, 2013

Firehouse CEO Don Fox will keynote The National Food Service Security Council Aug. 4-7 in Las Vegas.

Auntie Anne's projects 100 new U.S. stores in 2013

January 25, 2013

Auntie Anne's turns 25 on Feb. 2. To celebrate, the company is reporting milestones reached in 2012, including 202 new stores, of which 117 were in the U.S.

A forgotten key strategy in avoiding menu price increases

Including loss prevention in your strategies to counter higher costs may give you a competitive advantage, and add 3 to 5 percent to the top line.

Popeyes sales jump nearly 7 percent in 2012

January 24, 2013

AFC Enterprises Inc., parent company of Popeyes restaurants, today reported selected unaudited results for its fiscal fourth quarter and fiscal year which…

Sonic named top performing restaurant stock of 2012

January 24, 2013

ICR, an independent financial communications firm, today announced the 10 picks for the best restaurant stock of 2013 made by a slate of sell-side research…

McDonald's Canada named Marketer of the Year for transparency campaign

January 24, 2013

McDonald's Canada was recognized as the 2012 Marketer of the Year by Marketing magazine at a gala event held earlier this week.

McDonald's fish supply now 100-percent sustainable

January 24, 2013

McDonald's USA today announced that it will adopt the Marine Stewardship Council's blue ecolabel on its fish packaging in restaurants nationwide. The practice…

Subway sued over 'footlong' claim

January 24, 2013

A week after a photo went viral showing a Subway footlong actually measuring in at 11 inches, two New Jersey men have sued the company for false advertising.

Sonic deploys PeopleAnswers HR solution

January 24, 2013

PeopleAnswers has signed a software licensing agreement with Sonic. As part of the agreement, the 400 company-owned Sonic Drive-Ins will use the PeopleAnswers…

Next Dunkin' Donuts' K-Cup flavor: Caramel

January 24, 2013

Dunkin' Donuts continues to introduce limited-time flavors to its fledgling K-Cup lineup — from mocha to pumpkin. The latest flavor on the list is caramel.

Menu trends: Beef outsells seafood in 2012

January 24, 2013

Food dishes with protein (any type of meat or seafood) grew at a healthier clip in 2012, than food dishes without protein, according to GuestMetrics, which…

Subway's brand perception far outpaces QSR segment

by Alicia Kelso — Editor, QSRWeb.com

Taco Bell's perception gains are among the highest across all industries.

McDonald's 2013 plans include strong product pipeline

by Alicia Kelso — Editor, QSRWeb.com

The company's strategy includes adding more 24-hour restaurants to broaden accessibility.

Culture trumps strategy: What I learned from Ben & Jerry's

by Erle Dardick — CEO, Monkeymedia

The company's employees connect emotionally in their communities and their group understands that waking up in the morning to do important work is not just…

Restaurant industry grew by nearly 4,500 units in 2012

January 23, 2013

There were 4,442 more restaurants in the U.S. in fall 2012 than there were in fall 2011, according to a recent U.S. restaurant census conducted by The NPD…

Wendy's integrates site selection solution into IT system

January 23, 2013

Wendy's is integrating Esri Business Analyst with the restaurant's corporate IT systems. The web-based business GIS solution will be part of the company's…