Retail’s perpetual food cost advantage over QSR

by Darrel Suderman — President, Food Technical Consulting

Build awareness throughout the company employees (top to bottom) that food-cost control is the top priority, second only to customer satisfaction.

Wendy's to develop 20 restaurants in Ecuador

March 19, 2013

The Wendy's Company today announced a long-term agreement with The Eljuri Group to develop 20 Wendy's restaurants in Ecuador.

NYC religious leaders rally for higher QSR wages

March 19, 2013

A 200-person interfaith rally, facilitated by a clergy coalition, will be held in New York City today to support the city's 50,000 quick-service workers who…

Rita's Italian Ice welcomes spring with Instagram, Twitter contest

March 19, 2013

Rita's Italian Ice will celebrate its 21st Annual First Day of Spring Free Ice Giveaway March 20 with an Instagram and Twitter photo contest.

Marble Slab Creamery enters Pakistan

March 19, 2013

Global Franchise Group LLC announced today the master franchise agreement with Western Brands PVT Ltd. for the opening of the first Marble Slab Creamery…

Heidi Klum promotes CKE's new Jim Beam Bourbon Burger

March 19, 2013

Carl's Jr. and Hardee's restaurants have introduced the new Jim Beam Bourbon Burger.

Taco Cabana parent launches SPO

March 19, 2013

Fiesta Restaurant Group Inc., parent company of the Pollo Tropical and Taco Cabana restaurant brands, today announced the launch of a proposed secondary public…

Barfresh smoothies picked for QSR rollout

March 19, 2013

Barfresh Food Group Inc., a manufacturer and distributor of ready-to-blend beverages, announced that its flavors have been approved and test markets have been…

Burger King launches another wave of menu items

The chain is now offering turkey burgers for the first time ever.

FastCasual.com hosting webinar on mobile payment security

March 19, 2013

With a push toward mobility, restaurant owners are capitalizing on wireless technology to provide customers with new loyalty and couponing programs. Creating a…

Burger King's new Burger Fest menu

Burger King continues to expand its menu, launching another new lineup featuring 12 items, including its first turkey burger.

Managing customers' mobile preferences correctly doesn’t need compromises

by Jitendra Gupta — Mobile CRM Director, Punchh

There is no magical solution to meeting every single demand of mobile-savvy customers.

Localized and personalized top 2013 customer experience trends

March 18, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to restaurants and other industries, predicts that 2013 will be a pivotal year for…

Burger King offers introductory deal on lattés

March 18, 2013

Burger King Worldwide Inc. is offering guests the chance to try its new coffeehouse lattés from Seattle's Best Coffee for $1 today through March 24.

Burger King Canada adds Chipotle to the menu

March 18, 2013

Burger King Worldwide Inc. announced a further menu expansion in Canada with the addition of a Chipotle line-up and new Donut Bites. The new items will be…

Seattle's Best Coffee expands drive-thru footprint

March 18, 2013

Seattle's Best Coffee, featured brand within Starbucks Corporation, today announced that 15 new locations will open in Dallas-Fort Worth this year. Following…

Easter-themed donuts back at Tim Hortons

March 18, 2013

Tim Hortons Cafe & Bake Shop's Easter Egg Donut is now available for a limited time at any U.S. location.

Quiznos accused of treating franchisees unfairly

March 18, 2013

Quiznos has been slapped with 10 lawsuits since December. The cases have been filed in Denver District Court and allege that the chain has treated its…

Three ways to get your customers out of an ordering rut

Because competition has intensified, pushing guests to experience the full extent of your menu is critical to long-term success.

How to get spring breakers into your restaurant

Ask local hotel owners to give your menu/promotional mailer to each guest upon check in and offer to cross-promote their hotel at your establishment.