FCES15: Why design is key to customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’ for the restaurant industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile is the most effective way to serve the millennial segment.

FCES15: How failing to adapt leads to failure in business

by Travis Wagoner — Editor, Networld Media Group

Jeremy Gutsche kicked off the 10th annual Fast Casual Executive Summit on Sunday evening at the Mandarin Oriental Hotel in Miami with a rousing and energetic…

Editors seeking info for Fast Casual State of the Industry report

October 19, 2015

FastCasual.com is now collecting responses for its annual State of the Industry report.

Restaurant Franchising & Innovation Summit kicking off in March

October 19, 2015

The event is targeted to corporate executives and will focus on powering franchise growth through technology and leadership.

Treatment of service dogs at restaurants and the law

There can be confusion among restaurant operators about how to provide quality and fair service to customers with service dogs.

Restaurants scaring up Halloween promotions

by Travis Wagoner — Editor, Networld Media Group

Several chains are celebrating Halloween with various promotions.

Vitality Bowls announces growth strategy

October 19, 2015

Vitality Bowls announced it has set a plan to have 100 locations open and in development by the end of 2016.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

Arby's sells 29M sliders in debut month

October 16, 2015

Arby's customers purchased 29 million of the chain’s new sliders during September.

Jersey Mike's opens 1,000th location

October 16, 2015

Jersey Mike’s Subs announced it opened its 1,000th restaurant this week on Wednesday.

SCA launches drive-thru napkin dispenser in North America

October 16, 2015

SCA, the producer of the Tork brand of away-from-home professional hygiene products, announced the launch of the Tork Xpressnap Drive Thru Napkin Dispenser.

Villa Italian Kitchen introduces Chicken Chipotle Stromboli

October 16, 2015

Villa Italian Kitchen restaurants have introduced a new chicken chipotle stromboli made with Tabasco chipotle sauce to their stromboli menu as a LTO.

Foodservice Packaging Institute releases resource guides on foodservice packaging

October 15, 2015

The Foodservice Packaging Institute released a set of free resource guides designed to provide accessible, factual information on foodservice packaging

Revention releases secure EMV payment solution

October 15, 2015

Revention, which provides point-of-sale solutions to the hospitality industry, announced the release of its new EMV Secure Payment software solution.

NCR Silver boosts functionality for franchises, small business operators

October 15, 2015

NCR Small Business is upgrading its tablet point of sale system, NCR Silver, to give small business and franchises new marketing, inventory and communication…

McDonald's pushes weight-loss documentary to schools

October 15, 2015

McDonald’s is promoting a movie that advises high-school students that if they eat at McDonald’s they will be following a healthy, "balanced" diet.

Danny Meyer's restaurant brands eliminate tipping

October 14, 2015

Union Square Hospitality Group announced today that starting in November, it will eliminate tipping at all of its13 full-service venues, while also increasing…

Dead mouse found in Subway sandwich in Oregon

October 14, 2015

A customer says he found a dead mouse in a sandwich at a Subway restaurant in Lincoln City, Oregon, Portland’s KGW.com reports.