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Arby's signs HyperActive Tech's "QTimer" drive-thru solution
September 25, 2008
PITTSBURGH — HyperActive Technologies has announced that Arby's Restaurant Group has selected the company's QTimer Drive-Thru Measurement Solution as the preferred drive-thru speed-of-service timer for its more than 3,700 restaurants. Arby's will use QTimer exclusively in its more than 1,000 company-owned restaurants to manage and enhance their customers' total drive-thru experience.
HyperActive's "Enterprise Reporting Portal," not only measures drive-thru times in individual restaurants, but aggregates information across user-definable groups up to and including results for the entire organization.
The system also has user-definable "export" and "subscription" features, which enable chains to configure and send reports and "feeds" on a scheduled basis to anyone in the organization via e-mail or their preferred management communications media.
"The information we'll now have by store, area, district, region, and chain gives us an advantage
as we work to better manage our drive-thru operations on behalf of our customers," said Don Zimmerman, CIO for Arby's.
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