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Arcos Dorados welcomes 1 millionth guest to McDonald's kitchen

The "Puertas Abiertas," or "Open Doors," program was launched in April 2014, in Mexico and enables children and parents to see how their McDonald’s meals are prepared.

September 24, 2015

McDonald’s in Latin America is celebrating more than one million guests touring its kitchens in a program that provides a peek behind the counter for customers to learn firsthand how their favorite meals are prepared, according to a press release from Arcos Dorados.

The "Puertas Abiertas," or "Open Doors," program was launched in April 2014 in Mexico and enables children and parents to see how their McDonald’s meals are prepared. Last month, the tours finished rolling out to all 20 Latin American and Caribbean countries with restaurants operated by Arcos Dorados, the release stated. National "Puertas Abiertas" days were held for  guests to explore McDonald's kitchens as well as make YouTube testimonials.

"We are so proud one million guests have visited our kitchens, and seen for themselves how our food is cooked, the quality of our ingredients, and the care that goes into every burger, french fry and salad," Arcos Dorados CEO Woods Staton said.

The Open Doors tour of McDonald's kitchens shows how food is stored and prepared, what happens behind the counter and in the kitchen, and how employees make sure customers get what they ordered, the release stated. Guests are also encouraged to visit the farms that grow McDonald’s produce and the ranches that raise McDonald’s beef.

Arcos Dorados is the world’s largest McDonald’s franchisee in terms of systemwide sales and number of restaurants, operating the largest quick service restaurant chain in Latin America and the Caribbean. It has the exclusive right to own, operate and grant franchises of McDonald’s restaurants in 20 Latin American and Caribbean countries and territories.