Technology

A&W Canada expands use of operations management software

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December 11, 2020

A&W Food Services of Canada has expanded use of its operations management software across all of its 1,000 locations in that country, according to a news release.

CMX's ActivityStudio digitizes daily operational routines for the restaurant chain, including fast implementation and measurement of new COVID-19 safety measures.

"Earlier this year as the COVID-19 pandemic took hold, we expanded our use of ActivityStudio to help digitize the execution and measurement of compliance for our COVID-19-specific operating procedures, along with a daily employee health screening checklist," Tina Parsons, director, Guest Experience for A&W Food Services of Canada, said in the release.

"Previously, we used ActivityStudio for in-person audits and self-assessments in each of our locations. We're now beginning to expand our use of ActivityStudio even further by making use of the platform to perform daily operational routines. ActivityStudio's self-service visual form designer makes it easy for us to quickly move from manual and paper-based programs to a digital and more automated approach for checklists."

Pivoting for the pandemic, the company is now using ActivityStudio to digitally create daily checklists for cleanliness and sanitation and said it will continue to introduce new operational tools to help restaurants improve their operations in order to deliver a great guest experience.

"With this expanded use, we are able to easily pivot as needed with the ever-changing regulations related to the pandemic, make updates on the fly, and roll them out quickly as part of our operating standards," Parsons said.

"The ability to quickly pivot, adapt operations, communicate clearly, and execute with consistency and compliance across many locations is critical," MX CEO Mitch Porche, said in the release. "As a result, we're seeing an increase in the adoption of digital tools as organizations like A&W Canada recognize their value for helping them run their businesses better."