Carl's Jr., Hardee's upgrade training centers, programs
January 20, 2009
CARPINTERIA, Calif. — CKE Restaurants Inc. is instituting Star Academy management-training centers for its Carl's Jr. and Hardee's restaurant chains, the company has announced.Additionally, the company is rolling out a Web-based Learning Management System designed to improve, simplify, standardize and more effectively measure in-restaurant training for employees.
In support of significant systemwide anticipated growth, the company also will provide both its domestic and international franchisees with access to Star Academy training and the Web-based Learning Management System.
Based at Carl's Jr.'s headquarters in Carpinteria, Calif., and Hardee's headquarters in St. Louis, the Star Academy training centers will take an MBA-style approach, providing extensive management-level instructional classroom development and training for both brands. The academies will offer a full complement of courses for field operations management, centered on business planning and including coaching, communication, time management, understanding leadership styles and career pathing.
The Web-based Learning Management System will provide expanded and standardized in-store restaurant training and accountability both domestically and internationally. The training will focus on all aspects of working in Carl's Jr. or Hardee's restaurants, including:
- Quality assurance
- Guest service
- Food quality
- Cleanliness
- Friendliness
- Drive-thru service
The courses will be available any time the employee chooses and can be accessed on the Internet or in the restaurant. As individuals log on and take the offered courses, the restaurant general manager and the training department will have a record of who has completed which courses and who needs to take or retake them.
