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Centerplate launches lab to showcase service solutions for sports venues
May 11, 2009
STAMFORD, Conn. — Centerplate, the foodservice partner to North America's convention, sports and entertainment venues, has announced the launch of its new Innovation Labs unit to develop and share best-in-class service and efficiency solutions for arena and stadium operators and convention centers.
The program is the first initiative developed under Centerplate's new Center of Excellence structure, a company-wide platform leveraging the firm's foodservice and concessions expertise and designed to speed the creation and roll-out of revenue-enhancing, service innovations.
The Innovation Labs unit was developed to assist venue operators in driving the success of their overall operations through improved menu, customer experience, speed of service technologies and catering at more than 140 sports, entertainment and convention sites. "Our goal in creating the Innovation Labs is to provide a resource for venue operators to learn best practices for balancing the vast number of variables inherent in their businesses to deliver both the most customer-friendly and the most profitable experience possible," said Des Hague president and CEO of Centerplate.
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