Technology

Checkers & Rally's to deploy AI voice ordering in corporate stores

Provided

January 10, 2022

Checkers and Rally's will deploy AI voice ordering in its corporate stores this year. The company has partnered with Presto, an A.I.-based voice assistant solution in the hospitality industry, to roll out the program in its corporate drive-thrus, according to a press release.

Checkers & Rally's conducted a detailed pilot program of Presto's automated voice ordering technology at multiple locations over a four-month period last year. During this time, Presto's solution delivered a high level of automation and accuracy with over 98% of drive-thru orders completed with minimal intervention from restaurant employees. The Presto solution also performed well with unique or infrequently ordered menu items and easily managed various guest accents.

"Checkers & Rally's is the pioneer of the double drive-thru restaurant model, so our decision to again lead the industry with the largest rollout of an A.I.-based voice assistant solution should be no surprise," Frances Allen, president and chief executive officer at Checkers & Rally's, said in the release. "We are excited about this new era in partnership with Presto, a leader in the restaurant hospitality technology field. As a company, we embrace technology that will help our team members maximize time and efficiency while making their jobs easier and more enjoyable, creating a better experience for them as well as our guests."

This partnership is expected to enable Checkers & Rally's to streamline the guest experience while increasing the guest-to-staff ratio in the drive-thru. By deploying Presto, Checkers & Rally's believes that they can free up staff for more people-dependent areas of their business and enhance guest interaction overall.

"We're excited to be selected by Checkers & Rally's as their exclusive drive-thru automated speech recognition partner for all their corporate-owned locations," Rajat Suri, founder and CEO of Presto, said in the release. "Checkers & Rally's desire to take the industry forward through disruptive innovation is inspiring, and Presto is fully committed to supporting this bold vision."