News

Chick-fil-A starts nationwide delivery

November 13, 2018

Chick-fil-A is beginning delivery today from more than 1,100 of its restaurants nationwide as part of a partnership with DoorDash, a news release said. 

In fact, the chain is giving away 200,000 free Chick-fil-A Chicken Sandwiches — one per customer in participating cities — from now until Tuesday, Nov. 20, for customers placing orders with the brand through DoorDash.  The giveaway is exclusively available through the DoorDash app and website with a $5 minimum order when using the promo code "CFADELIVERY" and begins after 10:30 a.m. in each location's local time.   

Nationwide delivery builds on the brand's off-premise business that has so far this year included a relaunch of the Chick-fil-A Mobile App and opening of the brand's first mobile-focused locations in Louisville and Nashville, along with testing Mealtime Kits in Atlanta restaurants.

The release said that the chain will deliver anything on the menu and that deliveries will be made to customers within a 10-minute radius of participating restaurants. Chick-fil-A has been testing delivery with DoorDash since last year in several markets. 

The brand and DoorDash have invested in some tech integrations to heighten order accuracy and delivery, and the chain has integrated DoorDash into its POS. The brand said that 98 percent of respondents who used DoorDash during the pilot said the food they ordered was consistent with what they expected from Chick-fil-A. 

The delivery test also revealed:

• Ninety percent of DoorDash orders include Chick-fil-A Waffle Fries.
• Orders peak during dinner and on inclement weather days.
• Delivery sales are highest for restaurants near hospitals and universities.

Chick-fil-A is also testing delivery in select markets with other partners and franchisees. The brand has more than 2,300 restaurants in 47 states and Washington, D.C.