Operations

Chick-fil-A tests mobile pick-up lanes

Provided

June 23, 2022

Chick-fil-A has launched a dedicated pick-up lane for mobile orders, according to company news.

"The express drive-thru lane is a game-changer for our busy customers and our Team Members," Jonathan Lassiter, a senior integration leader on Chick-fil-A's Service and Hospitality team, said in the news release.

Lassiter said the move is designed to help guests move through the drive-thru quickly by dedicating one of our drive-thru lanes exclusively to mobile order pickup, creating a more streamlined experience for customers who order on the Chick-fil-A app on the go."

Drive-Thru Express lanes are in their initial testing phase at approximately 60 restaurants nationwide. The partially or fully dedicated lane allows customers who order on the mobile app to bypass the traditional drive-thru line to pick up their orders. Customers choose a restaurant location and, if available, select "Drive-Thru Express" as the destination and then place an order. When they arrive at the restaurant, they follow signs to the express lane, use the app to scan a QR code in the dedicated lane, and then pull around to receive their order.

If successful, Drive-Thru Express could roll out at more locations in 2023.