Staffing
Church's names global operations training, development VP
September 16, 2020
Church's Chicken has promoted its senior director of training and development to vice president of global operations training and development. Felicia White will lead the execution of operational training initiatives and restaurant-level professional development programs across the company, a news release said.
 |
"So much of what we have accomplished at Church's in the past few years has been a direct result of Felicia's tireless work in transforming our field training and operational excellence," Brendan Berg, Church's senior vice president of global operations, said in the release. "Her skill with implementing new technologies, learning methodologies, and uniform training has tightened our operations systemwide and led to improved guest KPIs. I know I speak for everyone when I say Felicia will be a tremendous asset in this high-level role."
White spent the last two years transforming the domestic training program into an e-learning solution that unites Church's and Texas Chicken restaurants worldwide into a single platform called PTE-University. In her new role, she and her team will work closely with international brand leadership to expand on this and other initiatives.
"I have always valued the trust and support Church's has given me and my ideas," said White. "I am appreciative of the chance to take my work on a global scale and I look forward to serving an even larger community of Church's and Texas Chicken operators, franchisees and team members."
Church's and its sister brand outside the Americas, Texas Chicken, have more than 1,500 locations in 23 countries and international territories and system-wide sales of more than $1 billion.
