News

Culver's ranked on top for franchisee satisfaction

September 26, 2013

Culver Franchising System Inc. has been rated No. 1 in franchisee satisfaction among restaurant franchises, according to a survey by market research firm Franchise Business Review.

The survey included more than 4,300 franchisees representing nearly 100 food franchise brands in more than 21,000 food outlets across the U.S. and Canada. Franchisees were asked about financial opportunity, training and support, leadership, operations and product development, honesty and integrity of the franchisor, and overall enjoyment running their franchise.

"These survey results really validate the importance we place on how we interact with our franchise partners from the point they are first awarded a franchise and for the duration of their relationship with Culver's," Phil Keiser, president and COO, said in a news release. "We place a strong emphasis on training, service, quality and hospitality. By maximizing our efforts to improve guest satisfaction, we feel that ultimately means higher satisfaction in the franchise community. We're very fortunate to have a wonderful group of franchise partners."

Culver's has nearly 500 restaurants in 21 states, 98 percent of which are owned by franchise partners.

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