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Dunkin' Donuts spying techniques brought to light
August 24, 2008
BlueMauMau: Dunkin' Brands' past litigation against its mom and pop franchisees over underreporting issues was foreshadowed by a presentation given by its chief counsel in 2000. The spying techniques it advocates has been a growing plague on franchisees.
At the American Bar Association's Forum on Franchising in New Orleans, Stephen Horn presented the company's approach in catching operators who underreport sales as related to royalty payments, and other related issues. At that time, Horn was general counsel to Allied Domecq, the umbrella organization over Dunkin' Donuts, Baskin-Robbins and Togo's Eateries.
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