News

Golden Chick experiences drive-thru boost with NCR Timer installation

Golden Chick has added the NCR Drive-Thru Timer to its system after a successful pilot.

September 2, 2014

Golden Chick has added the NCR Drive-Thru Timer to its system after a successful pilot.

The suite of NCR software and hardware integrates with a restaurant's existing point of sale system, such as Aloha, to provide a digital display of real-time data on speed, accuracy and ticket averages. According to a news release, the system was installed in two of Golden Chick's corporate-owned locations, and helped shift a percentage of its heavy in-store traffic to the fast drive-thru lanes, growing sales in those locations.

"The NCR Drive-thru Timer is a powerful technology that gives us real-time visibility into the operational efficiency of our drive-thru while providing us with the necessary metrics to make adjustments 'on-the-fly'," Jay Tharian, Golden Chick's new store coordinator, said in the release. "We are piloting the system in two of our locations and have seen a significant increase in ticket count, ticket average and sales. We intend to roll this solution out to several of our sites by the end of 2015."

Based out of Dallas, the restaurant chain has 130-plus locations throughout Texas, Oklahoma, South Carolina and Georgia.