Technology

Golden Chick selects Acumera to enhance network security, connectivity

Photo: Golden Chick

January 22, 2025

QSR chicken chain Golden Chick has selected Acumera, a provider of managed network and security services, to support Golden Chick's mission of ensuring every guest receives an accurate, seamless ordering experience in-store, at the drive-thru and online, according to a press release.

Founded in 1967, Golden Chick operates over 230 locations across states including Texas, Oklahoma, Florida, Louisiana and Mississippi, with plans for continued expansion. While focusing on growth, the company faced challenges with its previous IT network infrastructure, which lacked the flexibility to seamlessly integrate new technologies.

To address these issues, Golden Chick implemented the Acumera Secure Edge Platform, gaining access to:

• 4G/5G Cellular Internet Backup: Ensures operational continuity by automatically activating during broadband outages, preventing downtime for restaurant applications, and keeping payments flowing.
• Managed Firewall Services: Protects sensitive systems, from POS to guest Wi-Fi, drive-thrus, and kiosks, safeguarding against data breaches and enhancing customer trust.

"We're extending network security across every touchpoint in the restaurant, from POS systems to guest Wi-Fi, drive-thrus, and kiosks," Cynthia Loescher, vice president of technology at Golden Chick, said in the release. "This partnership helps protect our brand and our customers from unwanted data breaches, ensuring a secure and reliable dining experience."

Since piloting the solution in Q1 2024, more than half of Golden Chick's locations have transitioned to the Acumera platform.

"Our IT support team has noticed significant improvements with Acumera's reliable network infrastructure," Brian Loescher, president of Golden Franchising, said in the release. "The network visibility provided by Acumera allows us to understand issues remotely, reducing the need for on-site visits and lowering IT support costs."