News
Jack in the Box tests call center for drive-thru
January 25, 2009
Winston-Salem Journal: Jack in the Box Inc. has been outsourcing order-taking functions for some of its Charlotte, N.C.-area restaurants to determine whether the idea could improve efficiency in its drive-thrus.
Company spokeswoman Kathleen Anthony said that the technology is intended to improve speed, accuracy and service. Jack in the Box, which is based in San Diego, hopes the call-center process will free up on-site employees to process orders and accept payment.
Related Media
Subscribe
Get the latest news and resources from QSR Web.
