News

Jersey Mike's earns technology award for back-office system

November 5, 2014

Hospitality Technology magazine has named the winners of the 2014 Restaurant Breakthrough Awards, including Jersey Mike's Subs. The annual awards recognize foodservice companies for achievement in operational and guest-facing technologies.

According to a news release, winners are chosen based on vision and execution, benchmarks, resources and more.

Jersey Mike's Franchise Systems won the Enterprise Innovation category. The chain was also a 2012 winner.

According to HT, "Jersey Mike's realized it needed a back-office system to monitor supply chain and provide purchasing compliance, contract price validation and recipe control. The company also recognized the need for granular corporate level reporting.  Integrating the CrunchTime! system to its proprietary POS, Jersey Mike's achieved its ultimate goal of helping franchisees increase top line sales and decrease costs while ensuring quality service and product across all brand locations."

"Our franchisees asked for a system to lower food and labor costs so we worked with CrunchTime! to create and implement, in a very short amount of time, a standardized system for our 800 locations which would enhance product quality and give franchisees the information at their fingertips to manage their cost of goods better. This award is a tribute to all our team members and franchisees who were involved with this major undertaking," Brian Loughran, director of Field Training, said in the release.

Additionally, first-time Breakthrough Award winner, Truluck's Restaurant Group was recognized for innovation in customer engagement for its implementation of a customer feedback platform that uses the tenets of psychology in order to pinpoint  customers' emotional peaks. Utilizing customizable Humm Systems technology, Truluck's is able to gather feedback in real-time enabling managers to react and respond to comments immediately if necessary.

"The hospitality space has been in a period of rapid advancement throughout the last decade. The restaurant industry in particular has embraced both emerging technology and next-generation operation strategies in order to drive business and we're thrilled to recognize two companies – Jersey Mike's Franchise Systems and Truluck's Restaurant Group – for their achievements in both enterprise operations and customer service," said HT's Editor-in-Chief, Abigail A. Lorden.