News

LRS rolls out next-generation restaurant solutions

Long Range Systems has announced four updates to the company’s solution portfolio: the next generation Guest Pager, table location technology, waitlist management and digital guest survey tools.

May 5, 2015

Long Range Systems has announced four updates to the company’s solution portfolio: the next generation Guest Pager, table location technology, waitlist management and digital guest survey tools.

Next-generation Guest Pager 

The guest pager is available in three options: Guest Pager, Guest Pager Pro and Guest Pager Note and includes:

• New Design: A modern, ergonomic form factor
• Stronger Case: Improved durability from a more resilient case with a large rubber bumper and more rounded corners to better absorb shock
• Two-way Communication: A two-way device that not only acknowledges but also confirms when a page is delivered, providing businesses a visual confirmation in an accompanying LRS transmitter or mobile application when a page is sent
• LED Color Choices: Red, blue, green, ice white, and rainbow*
• Digital Numbers: Pagers' numbers are digitally displayed and may be updated remotely at the business location as needed*
• Custom Messaging: All versions may include a custom branded label, and the Guest Pager Note features a clear lid on the main label area to lift and insert promotional messaging that may be updated and swapped out when needed
• Compatibility: compatible with all LRS legacy and new guest paging transmitters. They stack charge with the older Coaster Call. No new transmitter or charger required for existing users.

*Available on the Guest Pager Pro and Guest Pager Note only

LRS Table Location Technology

LRS latest table tracking technology includes an enhanced version of Table Tracker featuring increased order management to support high-volume businesses and new in-app and online reporting.

Table Tracker allows fast casual and quick service restaurants to track where guests are sitting for fast and efficient tableside delivery, the company said in the announcement. The system enables restaurants to set benchmarks for delivery times in real time to prioritize orders. The reporting function gives restaurants access to analytics to track performance over time.

Table Tracker's multiple functional displays provide independent views for to-go, dine-in, and kitchen areas with both tracking and messaging capabilities to notify guests when their order is ready even if they are not at the table, the company said.

The latest version of Table Tracker supports high-volume businesses with up to 125 in-process orders and is able to actively page up to 50 trackers at a time. The newest release also provides new in-app and online reporting capabilities that can be segmented and benchmarked to overlay and compare locations, order types, and shifts; and, track performance against benchmarks.

On Cue for Restaurants, a guest management system 

LRS also announced an updated version of On Cue for Restaurants, a waitlist app that integrates with multiple hardware tools to form a complete table management solution.

When integrated with LRS guest pagers, OCR provides restaurant guests the option of being notified by either text message or by an LRS guest pager. New in version 2.0 is integration with Table Updater, a handheld device that allows staff to update table status from across the restaurant. Also new is the ability to sync the app across multiple iPads in a single location, the company said in the announcement. It is available for download in the Apple Store.

Digital Guest Feedback 

LRS has added the option of validation questions to Check Point, a tablet-based survey application that helps restaurants collect on-site customer feedback. Check Point contains a survey builder tool for users to craft questions that fit their specific business needs.

The latest version of Check Point allows management to add verification questions that must be answered prior to surveying a guest. This feature is designed to collect key information about the guest such as their table number, server name or order type. With this information, the guest experience can be tracked against key metrics to determine specific issues with staff or operations.

The additional information also helps identify and address complaints immediately, before the guest leaves. The application can notify managers immediately via text message or an LRS messaging pager when guests leave a negative response, providing details on who, where and what the concern is, allowing management to talk with unhappy customers immediately and address their specific concerns, according to the company's press release.