Technology

Luna Grill taps CMX to help manage supply chain

Provided

October 18, 2021

Luna Grill has selected CMX, a provider of cloud-based Enterprise Quality Management software, to manage supply chain quality and drive food safety across its 52 locations in Southern California and the Dallas-Fort Worth area, according to a company press release.

The fast casual will have CMX1 in all locations by year's end and is using it for:

• Supplier relationship management, including supplier onboarding and the management of approved suppliers and product and ingredient sourcing as well as supplier compliance and performance.
• Expediting and automating product lifecycle management and product commercialization processes.
• Managing and monitoring overall food safety and quality assurance.
• Resolving non-conformances from audits and product quality incidents experienced by suppliers.

Michelle Goncalves, SVP of restaurant excellence for Luna Grill, said one of the brand's biggest differentiators was its focus on serving fresh food, including raw proteins and produce that are cut, cleaned, marinated and skewered on-site at each location.

"Our menu is very much about freshness," Goncalves said in the release. "We are non-GMO, and we don't source anything pre-processed, which means we're preparing quite a bit in our kitchens. It's critical that we are following food safety procedures and have the ability to track all of our ingredients and raw materials from their sources. The CMX1 platform enables us to manage and monitor these processes efficiently while also giving us a strong foundation for quality and food safety as we scale the number of restaurants and our brand in the coming years."

The CMX1 platform has also given Luna Grill an effective way to simplify and optimize back-of-house restaurant operations while ensuring front-of-house team members prioritize the guest experience at all times, Goncalves said. To that end, Luna has also deployed CMX's ActivityStudio module as part of the CMX1 platform to develop and execute quality, safety and operational checks at each restaurant and ensure corrective actions are taken as needed. ActivityStudio digitizes the tasks, with the capability to perform food safety and temperature monitoring, facilities and equipment evaluations, employee pre-shift and wellness checks, sanitation and cleanliness protocols and brand standards compliance checks.

In addition to English, all activities available in ActivityStudio are available in Spanish.

"The CMX1 platform is strategic to Luna Grill in many ways, from quality and safety to brand standards and risk mitigation. Above all, it will elevate our ability to provide an exceptional guest experience — because our business is truly all about what we're delivering to the guest," said Goncalves. "Luna Grill is growing, and we have confidence in our future. Teaming up with CMX will help us further set ourselves up for success."