Payments
McDonald’s expands payment partnership with Adyen in U.S.
June 28, 2022
McDonald's has expanded its mobile app partnership with Adyen, a global financial platform, in the U.S. The two companies began working together in 2020 in the U.K. and are now expanding to other markets globally, according to a press release.
"As consumer demand evolves, Adyen has responded to our needs in a rapidly changing market," Whitney McGinnis, U.S. CIO at McDonald's, said in the release. "Adyen has handled mobile volumes during peak events, such as promotions and rush times. Additionally, they helped improve the success rate for customers registering their preferred payment types to their digital profile and reduced card declines during order placement by using Real-time Account Updater technology. We look forward to where we take the partnership next."
McDonald's focus on serving customers mean they are able to pay with their saved payment method on the McDonald's mobile app at the front counter, kiosk, or drive-thru using a four-digit code which provides convenience and supports operational speed.
"We've been working with McDonald's for several years now and it's been incredible to see how much we've expanded together in that time," Kamran Zaki, COO at Adyen, said in the release. "McDonald's is at the forefront of innovation in the QSR space as well as increasing the standard for customer experiences and we are happy to play a part in that global transformation including the U.S."
McDonald's operates more than 39,000 locations in more than 100 countries.
