Operations

White Castle expands partnership with Miso Robotics

Provided

February 16, 2022

White Castle will extend its partnership with Miso Robotics by installing Flippy 2 robotic arms in 100 standalone units. The announcement is the latest for the partnership, which began in September 2020 with the deployment of the original Flippy to a White Castle in the Chicagoland area.

Following an upgrade to Flippy 2 in November 2021, White Castle's commitment to Miso's technology was cemented after seeing an immediate positive impact on daily operations and the productivity of its team members.

"Our partnership with Miso continues to lead the way on what's next for back of house restaurant operations looking to empower team members with technology to better satisfy customers," Jeff Carper, COO at White Castle, said in the release. "Having Flippy 2 be a new hire at 100 of our White Castle locations keeps us on a path to achieve big goals at White Castle."

By taking over the work of an entire fry station, Flippy 2 alleviates the pain points that come with back-of-house roles at quick-service restaurants to create a working environment for its human coworkers that maximizes the efficiency of the kitchen. The improved workflow allows for the redeployment of team members to focus on creating memorable moments for customers. White Castle anticipates many improvements in efficiency, product quality and team member experience as a result of its partnership with Miso Robotics.

Rollouts of Flippy 2 are being phased by region and will be planned out and scheduled in the months and years ahead.

"We could not be more grateful for the confidence White Castle has shown in us as we enter into the next phase of our partnership," Mike Bell, CEO of Miso Robotics, said in the release. "White Castle was the first large brand to embrace our technology and we are thrilled that our Flippy pilot made such a positive impact on their operations that they want to integrate 100 more. We can't wait to continue on this journey with such an outstanding partner."

White Castle owns and operates 350 restaurants.