Case Study
Case Study: Kiosk Upgrades Fast-Forward the Fun at Dave & Busters
March 16, 2022
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The Dave & Buster’s team tested the waters by upgrading a pilot store’s legacy order-and-payment hardware and software with modern, intuitive, 32” kiosks, by Diebold Nixdorf. Their initial goal was to offer guests more control over their experience so they could enjoy the venue in their own way, a strategy to drive long-term loyalty. As a result, Dave & Buster’s saw a major increase in “fun” at the interactive kiosks in their pilot stores. The success of that pilot across their key metrics led them to roll out the pilot to an additional 60 stores.
About The Sponsor
Diebold Nixdorf Inc.
As a global retail technology leader and services provider, Diebold Nixdorf delivers solutions that help retailers across grocery, general merchandise, and fuel & convenience, and QSR operate with greater efficiently as well as serve customers faster and more seamlessly.
