Case Study
How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study
December 18, 2024
Friendly's, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it in a fraction of the time. They saw their review scores improve and saved thousands of unhappy guests.
About Ovation
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights.
About The Sponsor
Ovation
How Great Restaurants Get Better - Guest Experience Management Platform
Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants, including leading brands like Dave's Hot Chicken, use Ovation to get more feedback, recover guests in real-time, and improve.
