Webinar
[ON-DEMAND WEBINAR]: How to Improve Your Customer Experience by Shifting Focus
May 21, 2020
Improve customer experience by changing your perspective. In this webinar, we’ll be speaking with pizzeria operators Todd Vierra of Spinato’s Pizza, Reed Daniels of Red’s Savoy, and author Arjun Sen about how you can improve your customer experience by looking at it through your customer’s eyes.
Watch the webinar to learn strategies for:
• examining your customer’s journey,
• finding friction points,
• and optimizing your customer experience.
Meet the panelists
Brad Brooks
VP, Sales & Marketing
SpeedLine Solutions Inc.
Brad is the Vice President of Sales and Marketing with SpeedLine Solutions Inc., a leading pizza and delivery point of sale developer. Brad has more than 20 years of experience in restaurant technology, working with some of the largest and fastest growing brands in the world.
Reed Daniels
Owner & CEO
Red's Savoy
Reed Daniels is the owner and CEO of an 18 location pizza franchise headquartered in Minneapolis, MN: Red’s Savoy Pizza.
He has spent the last 8 years doing everything from moving locations from a license to a franchise model, rebranding the business, and implementing core systems, including a franchise POS, online ordering and loyalty program—all while more than doubling the locations in the brand (and getting married and starting a family). Reed and his team have learned a lot on this journey. During this time, the brand has more than doubled its revenue. Reed credits much of that growth to the business intelligence and customer engagement they’ve achieved through implementing SpeedLine POS and programs offered by its associated loyalty partner.
Arjun Sen
Author of Customer Karma
Arjun Sen is a former Fortune 500 executive and a highly rated international keynote speaker in the Brand and Customer Experience category who has impacted brands to “win big.” At Papa John's, he led the 3,000-restaurant chain to four years of record growth. As CEO of ZenMango, he has made big impacts on major restaurant, service, retail, non-profit, and sports brands worldwide. Arjun is an acclaimed author of the book Customer Karma, a must-read for anyone in the customer service industry.
Blaine Hurst, President and CEO of Panera Bread, called Arjun Sen, "One of the most 'marketing-intelligent' minds in the business today."
