Case Studys
Multi-location QSR brand unifies CX and EX data for actionable insights
Unified Experience Management® reveals the leadership factor driving top-tier performance
Presented by Service Management Group
download now
Pollo Campero partners with SMG to deliver unforgettable customer experiences
The power of combining a tradition of service and hospitality with strategic customer experience management
Presented by Service Management Group
download now
How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth
Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…
Presented by Ovation Up, Inc.
download now
How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…
Presented by Ovation Up, Inc.
download now
How Earthbar 70X'd Their Feedback Volume
Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…
Presented by Ovation Up, Inc.
download now
How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study
Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…
Presented by Ovation Up, Inc.
download now
How PDQ Chicken Brings Back 50% of Unhappy Guests
PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.
Presented by Ovation Up, Inc.
download now
How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study
Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…
Presented by Ovation Up, Inc.
download now
More Profitable Delivery: A 30 Day Plan
With more than 50% of household food budgets being spent at restaurants, delivery is becoming more important to many operators. Follow this 30-day plan to…
Presented by SpeedLine Solutions
download now
7 Days to More Profitable Delivery
The path to improving your restaurant’s delivery system is a lengthy one. But that doesn’t mean you have to wait months or even years to see significant…
Presented by SpeedLine Solutions
download now
Forecast for Profit
To plan for the future, you need to understand your past. As the owner/operator of a restaurant, this means looking at your sales data so that you can more…
Presented by SpeedLine Solutions
download now
Settling the Great Franchising Debate
In the restaurant industry, the equivalent of “to be or not to be?” is “to franchise or not to franchise?” This is a question that many pizzeria owners…
Presented by SpeedLine Solutions
download now
Driving Customer Service at the Point of Sale
In the restaurant industry, customer service is arguably the most important thing there is. You can have some of the best pizza in the city, but if your…
Presented by SpeedLine Solutions
download now
Selling Value Raising Sales
5 Keys to Crafting a Successful Value Meal
Presented by SpeedLine Solutions
download now
Controlling Food Costs with Inventory Software
The struggle to achieve lower food costs plagues many restaurant owners. And unfortunately, this problem is only getting worse, with 90% of restaurants facing…
Presented by SpeedLine Solutions
download now
3 Ways to Make Your New POS Pay For Itself
A new POS system for your restaurant is a major investment, but often a necessary one. After all, every day that goes by where you are stuck using a faulty or…
Presented by SpeedLine Solutions
download now
Turning Tables: Using Visual Indicators at the POS to Manage Dine-In Service Performance
Dine-in profit gains are often directly proportional to improvements in table turnover. When speed of service improves the guest experience, everyone wins.
Presented by SpeedLine Solutions
download now
Digital Signage Pilots Travel Center Giant to Stronger Customer Connections
DEEL, specializing in dynamic digital signage for convenience stores and gas stations, outfitted a small number of Pilot’s stores as part of a test to…
Presented by Deel Media
download now
Cubby’s Expands Restaurant Tech Stack and Continues Expansion.
Controlling food costs is always top of mind for Cubby’s, a Utah-based multi-unit restaurant brand committed to fresh, high-quality ingredients. The concept …
Presented by SynergySuite
download now
Snackpass Aids Presotea in Overcoming Tech Challenges
Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…
Presented by QSRweb.com
download nowSubscribe
Get the latest news and resources from QSR Web.
