Getting personal: 2 experts' tips on making restaurant marketing miracles

In restaurant marketing, brands have to get personal with their customers to score. Today's podcast focuses on two personalization experts' tips on making the…

Why QSR loyalty marketing misses 95% of diners and what to do about it

You know great loyalty programs can pay off for QSRs. But what many operators don't know is how many customers even the greatest loyalty initiatives miss. This…

POS as brand-saver: 1 restaurateur's story

by S.A. Whitehead — Food Editor, Net World Media Group

Playing in the hyper-competitive pizza restaurant business has induced an even greater case of white-knuckled persistence over the course of the last year, but…

Presented by SpeedLine Solutions

Up close with The Halal Guys, HungerRush

by S.A. Whitehead — Food Editor, Net World Media Group

The Halal Guys CEO talks about riding the choppy seas of a rough restaurant year, while HungerRush stops in to recount the many ways restaurant management…

Presented by QSRweb.com

Trend-Toppers Edition: Starring Starbird, 'star' plants

by S.A. Whitehead — Food Editor, Net World Media Group

In the annals for hot food trends, chicken and plant-based menu items are definitely having their "moments." For proof, look no further than chicken-centric…

Huddle House-Perkins hustling toward pandemic-era marketing moves

by S.A. Whitehead — Food Editor, Net World Media Group

Hustle - noun: meaning busy movement and activity. Many restaurant brands have embraced the term "hustle" over the past year to navigate the pandemic-era…

Hot chicken + hot deals: 2 ways QSRs are igniting 2020 sales

In this edition of the QSRweb podcast, Dave's Hot Chicken CEO Bill Phelps talks about building a brand on simple, but sizzling chicken sandwiches, while a…

Hungry Howie's pushes its borders, while Lavu puts a premium on online promotion

by S.A. Whitehead — Food Editor, Net World Media Group

Hungry Howie's CEO joins today's podcast with the brand's plan to "move on out" around its Motown-area home and beyond. Then Lavu's CEO points to the…

Keeping tabs on Top 100 winners' traits plus Oracle expert's pandemic-era performance tips

by S.A. Whitehead — Food Editor, Net World Media Group

On today's podcast, FastCasual Editor Cherryh Cansler gives her take on top traits of this year's Top 100 Movers & Shakers winners, while an Oracle restaurant…

Tackling COVID-19 training on QSRs' front lines, plus menu must-haves for a 'to-go' world

by S.A. Whitehead — Food Editor, Net World Media Group

For QSR operators today, there are two huge questions: "How can I quickly train my staff on all these new COVID-19-related mandates?" and "How should I modify…

Golden Chick president promises 500 stores, Netsurion on speeding up contactless pickup

by S.A. Whitehead — Food Editor, Net World Media Group

Although just 189-stores in size now, Golden Chick is planning a lot of hatchlings for the future, with a goal of 500 stores nationally by 2030, according to…

Freddy's tackles 'hospitality through a speakerphone' + lawfirm unravels confusion surrounding stimulus funds

by S.A. Whitehead — Food Editor, Net World Media Group

Freddy's Co-founder and COO Scott Redler discusses the challenge of customer service via drive-thru and delivery. Then, Messner Reeves attorneys Rachel Farr…

Checkers/Rally's CEO predicts post-pandemic fast food resurgence + Lavu CEO on QSRs' digital path forward

by S.A. Whitehead — Food Editor, Net World Media Group

Checkers/Rally's CEO Frances Allen explains why all that uber-healthy plant-based food that was so hot pre-pandemic in the U.S., could get a lot more…

COVID-19 liability protection for restaurateurs + Edible Brands' new QSR

by S.A. Whitehead — Food Editor, Net World Media Group

Is your brand making the moves now to prevent COVID-19-related liability claims later? Today's podcast features two Messner Reeves LLP attorneys' expert…

Pincho CEO: Simplified operations + empowered teams = growth

by S.A. Whitehead — Food Editor, Net World Media Group

A hundred stores in five years is an ambitious growth plan for any brand, but Pincho co-founder and CEO Otto Othman thinks the popularity of the brand in Miami…

Dillas Quesadillas founder on the value of following 'Jennifer' while feeding the 'Gator'

by S.A. Whitehead — Food Editor, Net World Media Group

Dillas Quesadillas founder, Kyle Gordon, comes off as the kind of laid-back guy you'd have a beer with. But don't let looks deceive:This one-time college kid…

What 2020's increasingly anxious QSR customer means for your brand

We Americans are a restless, anxious bunch these days, and QSRs are feeling the ripple effects of that fact. That's one of the primary findings of the data…

Firehouse Subs CEO on surging sandwich sector quality + pleasant surprises

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes — when the restaurant gods are smiling on a brand — a new store prototype not only delivers on its objectives, but produces a whole new benefit or…

Togo's 2020 transformation: 'It's not just new paint'

by S.A. Whitehead — Food Editor, Net World Media Group

Ask anyone who's made a deli sandwich, they'll tell you, making these mouthwatering monstrosities is both time and labor-intensive. But 48-year-old Togo's has…

Nekter CEO talks about Whole Foods, customer evolution + staying 'juiced,' 9 years in

by S.A. Whitehead — Food Editor, Net World Media Group

Nekter Juice Bar CEO Steve Schulze joins QSRweb podcast host, Shelly Whitehead, on this edition of the show with some of the wisdom he's picked up over his…