Technology: A brand-driver or a necessary evil?

by Steve Starr — Chief, starrdesign

Allowing your guests to view menus, place orders and read nutritional information while at home or on-the-go is paramount. But just because we can, should we…

McDonald's: Survey revealing pessimistic attitudes of franchisees is outdated

February 19, 2016

An internal annual survey of McDonald's franchisees taken in October revealed that only 14 percent of U.S. franchisees agreed or strongly agreed that the…

Del Taco wins 2016 'Franchise Times' Dealmakers Award

February 19, 2016

Del Taco Restaurants Inc was named a winner in the fourth annual "Franchise Times" Dealmakers awards.

Jack in the Box CEO: Q1 earnings disappointing

February 18, 2016

Jack in the Box Inc Chairman and CEO Lenny Comma called the company's first-quarter operating earnings per share "disappointing."

2016: The year to master digital ordering

by Noah Glass — CEO, Olo

In 2016 and beyond, restaurant industry success will be determined not by mastering the drive-thru, but rather by mastering digital ordering and meeting the…

What 5 qualities do you need in your frontline employees?

by Lon Southerland — Executive Vice President, GuestMetrics, LLC.

As restaurant operators, the most important thing we do is coach and develop our people.

Wendy's unveils new ad campaign

February 9, 2016

Wendy's launched launching a new marketing campaign last week, internally dubbed "Deliciously Different."

Lent: Boom or bust?

by Travis Wagoner — Editor, Networld Media Group

So what's a restaurant owner to do when a significant portion of the eating public will be abstaining from meat on Ash Wednesday and Lenten Fridays? Prepare.

Chick-fil-A, In-N-Out Burger earn top honors for customer experience

February 8, 2016

Restaurant market intelligence firm Sandelman has announced the winners of the 2015 Quick-Track Awards of Excellence.

Arby's scores Texas-sized franchise deal

February 5, 2016

Arby's has reached a new development agreement with franchisee Turbo Restaurants LLC.

Dunkin' CEO calls Q4 sales 'disappointing'

February 4, 2016

Dunkin' Brands Group Inc, the parent company of Dunkin' Donuts and Baskin-Robbins, said comparable same-store sales declined 0.8 percent for Q4.

Subway installs Wi-Fi loyalty program across 600 Canadian locations

February 4, 2016

Turnstyle is collaborating with Subway restaurants across all of Alberta, Saskatchewan and Northern Ontario, Canada.

Doc Popcorn year-over-year retail sales increased over 12% in 2015

February 3, 2016

Doc Popcorn completed 2015, with profitable retail and franchise sales and a number of agreements to open new locations domestically and abroad in 2016. Their…

Arby's achieved same-store sales growth of 8.1% in 2015

February 3, 2016

Arby's achieved U.S. same-store sales growth of 8.1 percent in 2015 — more than three times the growth rate of a sample of the larger quick service restaurant…

BIP Capital launches franchise-development division

February 1, 2016

BIP Capital, an Atlanta-based venture capital firm, has launched a franchise-development division, the BIP Franchise Accelerator, to help emerging brands…

Growing reception and use of restaurant self-serve POS

While rugged mobile tablets are making their way into the food services market, one element of the checkout experience that continues to be in demand for…

Captain D's 2015 same-store sales on the rise

January 28, 2016

Captain D's announced it experienced the most successful year in the company's history in 2015 by establishing an all-time system-wide AUV record, marking the…

Popeyes Louisiana Kitchen completes refinancing

January 27, 2016

Popeyes Louisiana Kitchen Inc, the franchisor and operator of Popeyes restaurants, announced the completion of a five-year, $250 million revolving credit…

McDonald's global sales increase 5% for Q4 2015

January 25, 2016

McDonald's announced results for the fourth quarter and year ended Dec. 31, 2015.

Report: coupons primary reason consumers engage with brands on mobile

January 22, 2016

Vibes, a mobile marketing firm, has released its 2016 Mobile Consumer Report, which examines consumer perceptions and opinions about mobile marketing and…