The Impact of Effective Scheduling in the Workplace

The Impact of Effective Scheduling in the Workplace

What is employee-scheduling software? Employee scheduling software eases the pain of making and maintaining a schedule for your team. Good time tracking software is a wonderful investment in your business and your employees.

Type: White Paper

Sponsor: Altametrics


5 Tried-and-True Technologies that Improve Restaurant Operations

5 Tried-and-True Technologies that Improve Restaurant Operations

New technologies appear on the market on a daily basis, but there are plenty of existing applications that can help operators deliver a superior experience.

Type: White Paper

Sponsor: Long Range Systems


Analyst View: Managed SD-WAN – Delivering a Better Experience for Highly Distributed Organizations

Analyst View: Managed SD-WAN – Delivering a Better Experience for Highly Distributed Organizations

Delivering a Better Experience for Highly Distributed Organizations

Type: White Paper

Sponsor: Hughes


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FEATURES


Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

Why food allergen programs are like rocket fuel for customer loyalty

Why food allergen programs are like rocket fuel for customer loyalty

Many more brands are stepping up to the plate to tackle diners' concerns about food allergens by using everything from staff training to detailed menu item ingredient information. There's good cause for these measures since it's not only the right thing to do for customers' safety, but it's great for improving brand loyalty, too.

From hand-sanitizing handles to automated food artists: The NRA show that was

From hand-sanitizing handles to automated food artists: The NRA show that was

From things you never think about like hand-sanitizing restroom handles to higher-ticket tech like 3D food printers, the technological innovations that filled Chicago's McCormick Place Convention Center during the NRA show seem endless.

Really want to know what customers think? Make it easy for them to tell you

Really want to know what customers think? Make it easy for them to tell you

Rather than putting your effort into survey methods that customers likely won't notice, use new technology to increase response volume and feedback value in real time.

Research proves connecting digitally = thinking generationally

Research proves connecting digitally = thinking generationally

Digital communication is no longer an "option" for QSRs, it's an essential. But to do it well, you must "know thy audience" ... every single one of them, and talk to them in their "language."

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to swim.

KFC Ad Director on turning Col. Sanders into brand's 'James Bond'

KFC Ad Director on turning Col. Sanders into brand's 'James Bond'

In 2015, deep in a tunnel beneath the "lions and tigers and bears" of the Louisville Zoo where KFC stored its corporate archives, the chicken chain's ad agency struck branding gold.

Top loyalty program pain points to know before you press 'Go'

Top loyalty program pain points to know before you press 'Go'

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find out what consumers really want in your program.

QSR: Time to define what that means now?

QSR: Time to define what that means now?

Quick-service, fast casual, fine dining -- does the restaurant industry need to come together to give more definition to what these service categories really mean now and in the future? Some thoughts on why that might be helpful to those working in the "biz" and those the business serves, as well.

Checkers & Rally's travels 2-way communication highway to QSR success

Checkers & Rally's travels 2-way communication highway to QSR success

Checkers & Rally's has built a strong 2-way communication channel with its customers that's improving everything from operations and menu offerings, to customer experience and connection.

KFC UK handles implausible chicken shortage with class

KFC UK handles implausible chicken shortage with class

KFC has shown some real public relations prowess in its handling of the nearly unfathomable problem of running out of its main product —chicken — in the U.K.

What the AR burger waiting in the wings could mean for QSRs

What the AR burger waiting in the wings could mean for QSRs

One company is working to push menu boards into the future through a glasses-free augmented reality experience called HoloLamp, which delivers virtual menu items to customers.

Cousins Subs focuses on making 'local' central to the brand

Cousins Subs focuses on making 'local' central to the brand

It's a truth that reveals itself over and over again that sometimes the best of everything can be found right in your own backyard. When it comes to that notion and the ever-growing foodservice industry's emphasis on local sourcing, the Wisconsin-based sub brand, Cousins, stands as a shining, dairy-dipped example of this subject in action.

Could House-passed act this week derail menu labeling again?

Could House-passed act this week derail menu labeling again?

The U.S. House passage this week of the so-called "Common Sense Nutrition Disclosure Act" (H.R. 772) is either an attempt to water down previous menu-labeling measures set to take effect in May, or a break for restaurant operators, depending on your position in the foodservice industry.

McDonald's Virtual Pit Crew Experience had what it takes to 'Elevate' customer experience. Does your brand?

McDonald's Virtual Pit Crew Experience had what it takes to 'Elevate' customer experience. Does your brand?

Has your brand "elevated" the customer experience in a new and different way? If so, why not pit what your QSR has accomplished against the very best in the business world by entering the Interactive Customer Experience Association Elevate Awards this coming June in Dallas?

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