Extended hours grow more common

But late-night service may pack on pounds, expose workers to risk.

Drive-thru technology reaches new heights

Drive-thru technology has changed more than the way consumers order food.

Orders up

Drive-thru call centers are changing the quick-service landscape. But will the technology catch on?  

Trans-fats, lawsuits and E. coli dominate 2006 headlines

For some operators, 2006 was a year to forget.

QSRs strive to provide prompt drive-thru service

Improving drive-thru efficiency should be at the top of every operator's to do list. For years, it's been the breadwinner for the quick-service restaurant. But…

Tribute Esther Snyder, In-N-Out co-founder, 86

The late restaurant chain president proved one person can make a difference.

Prevent robbery

Criminals could be staking out your store right now. So what are you going to do about it?

El Pollo Loco walks a fine line

Neither fast casual nor QSR, the hybrid provides consumers with speed and quality.  

QSRs attract gamers

Burger King and McDonald's deploy effective advertisements in video games.

Franchisees mull over latest drive-thru technology

by Julie Sturgeon — independent journalist, CEOEditor, Inc.

Dunkin' Donuts new concept stores opened since November 2005 in Euclid, Ohio, and Pawtucket, R.I., show a lot of thought was invested into maximizing the…

QSRs upscale to survive

From menu changes to more contemporary designs, the QSR is evolving.

McDonald's kiosk experiment

McDonald's has test marketed many media sales projects, including pay-to-play Wi-Fi Internet access and its current Redbox DVD rental kiosks.

Harassment carries a hefty price

Until Anita Hill testified in 1991 against Supreme Court Justice Clarence Thomas, sexual-harassment complaints were rare.

Coffee going quick

In the quick-service restaurant industry time is money.  Which may explain why drive-thrus, offering quick service to millions of customers each day, coupled…

Win $25,000 MasterCard Gift Card at Arby's

Customers using a MasterCard credit card to pay for any purchase at Arby's are automatically entered for a chance to win $25,000 in MasterCard gift cards.