Soaring Turnover Rates May Have Peaked Amid Best Restaurant Industry Sales in Almost Three Years

Soaring Turnover Rates May Have Peaked Amid Best Restaurant Industry Sales in Almost Three Years

The restaurant industry produced 1.5% same-store sales growth in April, the strongest in the last 31 months.

Type: Special Report

Sponsor: TDn2K


5 Ways to Be SMART About Corrective Actions

5 Ways to Be SMART About Corrective Actions

Implementing corrective actions in your operational excellence, food safety or workplace safety programs is important to improving performance. When formulating a corrective action plan, remember to follow these 5 guidelines to write SMART Corrective Actions.

Type: Infographic

Sponsor: Steritech


A Comprehensive Guide to Restaurant Employee Benefits

A Comprehensive Guide to Restaurant Employee Benefits

Guide to Employee Benefits

Type: Guide

Sponsor: TDn2K


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FEATURES


The power a social media policy plugs into your brand

The power a social media policy plugs into your brand

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing themselves to great legal risks.

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

1,200 US Hepatitis A cases in 13 months: What QSRs need to know

Hepatitis A is raising a harrowing spectre over the restaurant industry thanks to its rapid spread and high number of cases, particularly in the eastern half of the nation and Midwest. Restaurant food safety expert Betsy Craig answers questions about the scope of the problem and what restaurant leadership can do.

Taco Bell, Domino's, Old Chicago Pizza all have workers with Hepatitis A infections this week

Taco Bell, Domino's, Old Chicago Pizza all have workers with Hepatitis A infections this week

A West Virginia Taco Bell joins a Louisville Domino's and Old Chicago Pizza location reporting workers infected with hepatitis A this week.

Do your QSR employees know laws on customers with service animals?

Do your QSR employees know laws on customers with service animals?

An American Humane survey revealed that the majority of retail employees — including those who work at QSR brands — don't know how to accommodate the needs of customers with service dogs.

A crippling QSR leadership problem: Fear at the top

A crippling QSR leadership problem: Fear at the top

The best leaders are those who hire and surround themselves with team members that they know and appreciate as being as good or even better than themselves.

Freshii founder tells how missteps can be key teachers on path to success

Freshii founder tells how missteps can be key teachers on path to success

Although Freshii has reported one of the industry's highest same-store sales for the last four years, CEO Matthew Corrin told a crowd at this year's Restaurant Franchising & Innovation Summit in Louisville that he had a few missteps along the way to growth. Hard lessons, he said, are key to any brand's path to success.

Church's formula for sales success: Mystery shoppers + competitive upselling

Church's formula for sales success: Mystery shoppers + competitive upselling

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art of the upsell.

Jersey Mike's keeps its eyes on the people behind the pies

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

Live webinar: 'Recruit to Retain' focuses on dynamic recruiting, improving the employee experience

Live webinar: 'Recruit to Retain' focuses on dynamic recruiting, improving the employee experience

Get the best and keep them with you. That's the name of the game today in QSR employment strategy. This free hour-long session brings the pros and their expertise to you.

Women in the Lead: 4 QSR leaders improving the industry

Women in the Lead: 4 QSR leaders improving the industry

Sage words from four female QSR leaders in the wake of Thursday's International Women's Day event, including leaders from Checkers & Rally's, Cousins Subs, Subway and White Castle.

QSR: Time to define what that means now?

QSR: Time to define what that means now?

Quick-service, fast casual, fine dining -- does the restaurant industry need to come together to give more definition to what these service categories really mean now and in the future? Some thoughts on why that might be helpful to those working in the "biz" and those the business serves, as well.

McDonald's faces PR nightmare after video of homeless man goes viral

McDonald's faces PR nightmare after video of homeless man goes viral

McDonald's is facing a flurry of negative social media traffic involving an incident at its downtown Myrtle Beach, South Carolina, restaurant.

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

As QSRs rush to deliver, watch out for this costly oversight (Part 1 of 2)

Delivery has become something of a QSR panacea lately as increasing numbers of consumers opt to eat in the office or at home. But, before jumping on board this "bus", brands need to consider some of the inherent challenges and federal laws that apply when employing delivery drivers.

Balance Grill, CoreLife, I Love Bacon execs on innovation that works ... and doesn't

Balance Grill, CoreLife, I Love Bacon execs on innovation that works ... and doesn't

A panel of restaurant leaders shared some of their best and worst innovations with fellow restaurateurs at the Fast Casual Executive Summit in Nashville.

Free webinar teaches restaurants how to make training literally pay

Free webinar teaches restaurants how to make training literally pay

Training may be one of the restaurant industry's most overlooked ways to gain a competitive edge. This free webinar explains precisely how your brand can not only take heed of that fact, but do something potentially profit-producing about it.

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