5 Ways to Be SMART About Corrective Actions

Implementing corrective actions in your operational excellence, food safety or workplace safety programs is important to improving performance. When formulating a corrective action plan, remember to follow these 5 guidelines to write SMART Corrective Actions.

Type: Infographic

Sponsor: The Steritech Group




10 Most Commonly Observed Food Safety Challenges - QSR Edition

In 2016, outbreaks of norovirus, E. coli, Salmonella and even hepatitis A hit quick service restaurant locations, indicating there’s still much to be done in the area of food safety.

Type: Infographic

Sponsor: The Steritech Group




How HigherMe helped this Freddy's franchise scale their hiring

HigherMe worked with Joby Management to set up their 20 locations with the Full Suite Hiring Platform to find, assess and hire the right candidates across the different positions.

Type: Case Study

Sponsor: HigherMe


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FEATURES


Transgender woman claims she was groped, bullied when employed at McDonald's franchise

Groping, merciless bullying and relegation to a storage closet restroom are among the claims that a transgender woman is making against a McDonald's in Michigan where she worked in 2015.

Leading restaurant recruiter on capturing and keeping those game-changing employees (Part 2 OF 2)

In this second part of this series on the importance of hiring innovators, we talk to recruitment and hiring company, Outmatch, for advice on how to attract and identify these types of game-changing employees in your applicant pool.

Employee bullying claims can bury your business

It can happen under the surface of face-to-face employee interactions, but it's still brutal and even can end up in a lost life, particularly in the stressful fast food environment. It's bullying. It's increasing. And it can bury your business. So, what has your company done to protect employees and the brand itself?

Trumpcare yanked before vote, Affordable Care Act remains ... for now

Trumpcare was pulled from consideration in a vote by Congress, despite an ultimatum from the President to vote on the measure. For now, the Affordable Care Act remains with plenty of questions about what's next being asked by restaurant leaders and employees.

Reader Poll: Restaurant confrontations - are they happening more often?

The news is filled with a constant flow of incidents demonstrating the worst in human behavior often happening at the chains this website's readers oversee. It appears to be increasing, but is that the case and if so, why?

NYC restaurateur proposes 3-tier minimum wage to 'help small business owners'

CEO Willie Degel thinks the industry should have a specific minimum wage for private companies with less than $25 million in revenues, a higher wage for private companies making $25-$50 million and an even higher wage for publicly traded companies.

Gutting the 'gut feelings' from hiring: 2 restaurant companies' $40M story

Who knew technology could help restaurateurs get the right human touch tableside? Two large restaurant companies tell their highly profitable story.

Taco Bell puts a brake on restaurant industry's revolving door

Taco Bell's 4-year-old Start with Us, Stay with Us initiative required a slew of cultural changes for the brand, but is now starting to pay off with big, long-term results in employee quality, retention and engagement.

You can’t win an EEOC lawsuit, but you can prevent it

Of the 89,385 charges the EEOC reviewed in 2015, Retaliation, Race, Disability, and Sex discrimination were the most prevalent, and 28,000 charges, or 31 percent, involved harassment. That is alarming for restaurants, where carefree culture often toes the line between camaraderie and harassment.

4 union organization changes restaurateurs need to know

Restaurant operators must take the time now to learn how recent union-relaterd labor rulings from the National Labor Relations Board may affect their day-to-day employment decisions.

Wasabi to employees: We like you, we really like you

Some of the world's leading brands make their employees their first and most important customer. The UK-based foodservice brand,Wasabi, is making it a priority for their chain's employees too.

McDonald’s hits upon big dollar-saving solution to desk-less worker dilemma

When it comes to communicating with and training for the desk-less workers of food service, McDonald's may have hit upon a big dollar-saving solution with a little fellow named "Fred."

Texas groups join NRF to sue Labor Department over new overtime rule

A group of Texas chambers of commerce has joined the NRF to file suit on behalf of the "millions of employers and employees" that the groups say the new rules will negatively affect.

NRA: You're welcome for that career start, America

Employers owe the restaurant industry a debt of gratitude for initially teaching most of their business's employees crucial work skills needed to succeed including, reliability, teamwork and professionalism, according to the NRA.

Should franchisors rethink employee training under the NLRB cloud?

Using a networked, digitally driven, consumer model for employee training can turn employees into eager directors of their own professional development without the risk imposed by the NLRB joint-ownership rules.

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