The Strategy Guide to Boosting L&D in 2018: Dining Edition

The Strategy Guide to Boosting L&D in 2018: Dining Edition

In order to roll out new projects and menu items successfully, operations teams must partner with their L&D teams to ensure they deliver effective training. Check out this strategy guide to make sure your team is matching the needs of the modern learner.

Type: Guide

Sponsor: Inkling


How HigherMe helped this Freddy's franchise scale their hiring

How HigherMe helped this Freddy's franchise scale their hiring

HigherMe worked with Joby Management to set up their 20 locations with the Full Suite Hiring Platform to find, assess and hire the right candidates across the different positions.

Type: Case Study

Sponsor: HigherMe


5 Ways to Be SMART About Corrective Actions

5 Ways to Be SMART About Corrective Actions

Implementing corrective actions in your operational excellence, food safety or workplace safety programs is important to improving performance. When formulating a corrective action plan, remember to follow these 5 guidelines to write SMART Corrective Actions.

Type: Infographic

Sponsor: Steritech


See More »

FEATURES


The restaurant labor solution staring us in the face: Older adults

The restaurant labor solution staring us in the face: Older adults

Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current hiring and retention conundrum. Plus, they come to jobs with more flexibility, customer engagement skills and even stronger levels of technological capabilities

Pizza Hut, Burger King among 23 chains now ending no-poach pacts

Pizza Hut, Burger King among 23 chains now ending no-poach pacts

Washington state Attorney General Bob Ferguson said that eight additional corporate, "fast-food chains" will end no-poach practices nationwide, joining 15 other chains that have already agreed to the same action.

Delivery driver crime: The restaurant industry problem nobody talks about

Delivery driver crime: The restaurant industry problem nobody talks about

With restaurant online ordering expected to reach $365 billion by 2030, it's little wonder delivery driver is one of the hottest jobs around. But there's a problem that nobody talks about: crime on delivery drivers and the liability faced by brands and third-party providers when it happens. And it happens a lot.

KFC's new training reality: Technology fit to the global market

KFC's new training reality: Technology fit to the global market

In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in the world, but the end goal is the same - happier employees and more satisfied customers.

KFC cuts back-of-house training time 75% in North American tests

KFC cuts back-of-house training time 75% in North American tests

KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to the brand's chief digital officer who has overseen initial deployment of the chicken chain's new voice training.

MOD Pizza CEO finds workforce wealth in marginalized workers

MOD Pizza CEO finds workforce wealth in marginalized workers

MOD Pizza CEO Scott Svenson sits down with Pizza Marketplace Editor Shelly Whitehead to provide some background on how some of society's most marginalized people have ended up making MOD one of the most successful U.S. pizza brands.




QSR discrimination, harassment claims prevention: 5 steps QSR leaders should take

QSR discrimination, harassment claims prevention: 5 steps QSR leaders should take

The restaurant industry and its workers are the subject of more sexual harassment claims than any other industry, according to a recent Harvard Business Review report. Still, that's just one category of workplace discrimination and harassment that QSR leaders must know, understand and address with employees.

McDonald's Cyclospora issues highlight field-to-plate food handling challenges

McDonald's Cyclospora issues highlight field-to-plate food handling challenges

Two facts stand out from the cases of cyclospora infection being traced so far to some McDonald's salads and Del Monte vegetable trays: The parasite hangs out in human feces and once it's on food it is nearly impossible to wash it away, according to health officials.

Attorneys general ask 6 QSRs about anti-poach pacts

Attorneys general ask 6 QSRs about anti-poach pacts

Have some fast food brands cut a deal that stacks the deck against employees seeking to improve their incomes by taking jobs with other locations in the chain?

Restaurant leadership stress: Save yourself, save your staff

Restaurant leadership stress: Save yourself, save your staff

Wellness Expert Heidi Smith drew big crowds at the recent restaurant show in Chicago, all seeking her lessons on stress reduction for restaurant leaders.

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's new Chicago HQ: Green roof, 'Work Cafe,' department 'neighborhoods,'

McDonald's corporate HQ blows back into the Windy City with a whole new look and feel that is definitely not your "father's McDonald's HQ."

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

[LIVE WEBINAR] Combating rising operating costs in a tight labor market

Make a note to join us June 19 for an hour of free expert guidance on taking some of the sting out of your labor costs, even as the hiring environment demands more than ever.

New tip pool mandates could yield big fines for violating brands

New tip pool mandates could yield big fines for violating brands

A national labor lawyer is calling restaurant operators' attention to recently passed tipping legislation that may make them liable for big fines if they allow managers to share in tip pools, as well as other new intricacies that open tip pooling to all non-management restaurant employees.

Getting a handle on harassment: 3 leaders lay out best tips

Getting a handle on harassment: 3 leaders lay out best tips

Sexual and other types of harassment are at the top of the heap in the daily news cycle lately, but they are problems that have long plagued every workplace, particularly restaurants. Three industry leaders tackle the hot-button issue head-on.

The power a social media policy plugs into your brand

The power a social media policy plugs into your brand

Brands without well-researched corporate social media policies for employees are not only leaving employees in the dark, but also potentially exposing themselves to great legal risks.

See More »

Human Resources and relatable topics on QSRWeb.

QSR Industry News