The blueprint for exceptional customer experiences

Your playbook for designing customer experiences that meet rising expectations

Presented by Service Management Group

3 strategies to transform your frontline hospitality teams and unlock superior service

From onboarding to personalized learning and stronger communications, this guide features actionable strategies to help your frontline serve up excellent guest…

Presented by Axonify

Enterprise Ebook

If you’re a growing multi-unit franchise looking to improve sales and optimize your marketing spend, you know how difficult it can be without a proper system…

Presented by SpeedLine Solutions

5 secrets from top QSRs to increase Gen Z retention

You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…

Presented by FastCasual.com, PizzaMarketplace.com, QSRweb.com

The crew member engagement playbook for QSRs

The ultimate field guide to engaging and enabling every single crew member in your quick service restaurant organization—from cashiers to kitchen crew—at any…

Presented by Axonify

How a McDonald’s Franchisee Reduced Employee Turnover and Doubled the Size of Their Staff

You can either blame the economy and hope the situation gets better or overcome your challenges by making a simple change to your hiring process. Watch as we…

How to Hire, Train and Retain Great Pizzeria Employees

How to find and keep the best workers in the industry, then help them grow.

Presented by SpeedLine Solutions

[Fast Casual Executive Summit 2020] Women in the Lead: Keeping the Momentum Going

This panel brings together several female leaders of the fast casual industry who will discuss how they overcame the challenges they faced on their way to the…

Presented by Fast Casual Executive Summit

Leveraging technology to manage restaurant labor costs

Labor can make or break a restaurant, being the one variable that exists in all facets of a restaurant’s core functionality and a top concern among managers…

Quiz: How effective is your frontline training?

From critical job knowledge to processes and procedures, do your frontline workers have what they need? Take our quiz to find out.

Presented by Axonify

3 Steps to Level Up Your 2023 People Strategy

Join HourWork, the proven HR platform trusted by 10,000-plus quick service restaurants across the US, for their 2023 People Planning Webinar.