3 guides to QSR growth in 2019

by Ray Reddy — CEO and Co-Founder, Ritual

QSRs are doing quite well, thank you. But as we all know, staying on top is not a one-and-done thing. To keep the momentum building in the year ahead, heed…

Great guest engagement: Ask and ye shall receive

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Customer insight makes the restaurant world go 'round because it gives QSR brands a critical competitive advantage. And while many brand leaders may think…

Cyber-criminals access Dunkin's DD Perks accounts

November 30, 2018

Dunkin's wildly popular DD Perks mobile order and pay app has been targeted by cyber-thieves, who the brand said may have gotten hold of some usernames, first…

ShopAdvisor’s Mobile Marketing Solution Draws Diners to Regrub’s Smashburger Franchises

One Smashburger franchise owner, Regrub, Inc., has turned to ShopAdvisor to drive more brand awareness, customer engagement and sales with four restaurant…

Many happy returns: 4 brand leaders discuss customer retention strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Repeat visits are top of mind for every brand but few may realize how critical the fourth customer visit is and why it requires a specific strategy. That's…

Garbanzo's, Jimboy's Tacos, Nekter discuss how customer data 'makes' the in-store experience

by S.A. Whitehead — Food Editor, Net World Media Group

Customer data collection is the name of the game today when it comes to crafting the best customer experience. But brand leaders can still get stuck with reams…

Tillster's Digital Coupons and Loyalty Index Reveals Increasing Demand for Rewards

Tillster -- the global leader in digital ordering and engagement solutions for restaurants -- examines how a restaurant's digital coupons or loyalty strategy…

Subway: The future means 'more'

by S.A. Whitehead — Food Editor, Net World Media Group

With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing "more" for the menu, customers and franchisees.

Free webinar puts Dunkin's DD Perks through loyalty litmus test

October 19, 2018

For loyalty and customer engagement software provider, Paytronix, there's a kind of four-part litmus test that great brand loyalty programs must pass: program…

Toast adds analytics, mobile pay, loyalty integrations

October 16, 2018

Restaurant management platform, Toast, has added Avero, GoParrot, and Rooam as key integrations in the Toast Partner Ecosystem, which the company said in a…

Dunkin' Donuts' loyalty program dissected during free webinar

September 25, 2018

When it comes to loyalty programs, Dunkin' Donuts and its DD Perks rewards platform check just about all the boxes. And to help other brands learn from the…

Restaurant Revolution/Thanx partnership powers mobile engagement

September 13, 2018

Restaurant Revolution Technologies Inc. recently announced a partnership with Thanx Inc., which helps restaurants and retailers drive incremental revenue…

Scoring big with QSR customers this pro football season

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

With week No. 1 of the current professional football season in the rearview mirror, QSR operators must have an action plan for capturing American football…

QSR revenue source with many happy returns: Tapping into office-based networks

Reliable revenue is the name of the game in creating stability in the highly competitive QSR sector. Fortunately, one of the best sources of regular business…

Study: Most QSRs aren't 'cool' — why that's a problem

by S.A. Whitehead — Food Editor, Net World Media Group

Here's the bad news for QSRs: Most brands are not cool. That's the conclusion that research consultancy, Magid, recently came to after surveying 6,800 diners…

2 ways to 'lengthen' loyalty without cutting into your bottom line

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Mirus' Dave Bennett highlights what you and your brand can do to maximize the benefits of your loyalty program.

Pizza Hut performance drags down Yum China Q2 results

August 2, 2018

Yum China reported an overall 1 percent dip in same-store sales for the company during Q2 2018, stemming from a hefty 4-percent drop in its Pizza Hut brand's…

QSRs in a blockchain world: A restaurant leader's essential guide

by S.A. Whitehead — Food Editor, Net World Media Group

The blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could be further from the truth. Innovative…

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

Dunkin' Brands caps off profitable Q2 with major mobile payment news

July 26, 2018

Dunkin' Donuts U.S. President and CEO David Hoffmann said the company's so-called "Blueprint for Growth" has been its guiding light to a path that it hopes…