[WEBINAR] How KFC & Pizza Hut increased sales with a mobile loyalty & digital ordering app

This webinar will shed light on the essential steps businesses need to take in order to increase customer engagement and, therefore, receive revenue growth on the example of the KFC and Pizza Hut case study. Download now!

Type: Webinar

Sponsor: LoyaltyPlant Inc.




Avoid Mobile Order Pick-Up Mayhem

The ideal mobile order pick-up program gives customers fast, convenient service and delivers higher throughput for restaurants and food-service venues. 

Type: Infographic

Sponsor: Apex Supply Chain Technologies




The Case for Tablets in Fast Food & Casual Restaurants

This infographic highlights findings from Bouncepad’s U.S. consumer survey that shows QSR consumers expect more tech in fast food and casual restaurants.

Type: Infographic

Sponsor: Bouncepad


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FEATURES


Fazoli's 'Comeback Kid' shares turnaround story at London summit

"It was ugly," Fazoli's President and CEO Carl Howard exclaimed as he detailed the state of the chain when he arrived to lead it nine years ago. "I mean everything you can think about a restaurant chain — it was wrong." Herein, the summary of a turnaround from the London Restaurant Franchising and Innovation summit in July.

French fry favoritism alive and well in US fast food race

A 15-brand comparison of customer buzz about QSR french fries leads to one solid winner for category favorite.

4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is restaurant digital.

QSRs: Born for the integrated tech that customers demand now

The news is everywhere in the restaurant business: Customers want more eat-at-home options. QSR concepts have a unique opportunity to meet that need built into their DNA.

In pictures: Global restaurant execs in London: Part 1

Executives from 17 countries gathered in London for the 2017 Restaurant Franchising & Innovation Summit — Europe last week. The event, produced by Networld Media Group, provided the opportunity for more than 100 restaurant leaders to share advice, success stories and discuss how they moved on from failure.

It’s a jungle out there, all right, and its name is Amazon

There may never be a more fitting name than that of Amazon, the mega online retailer that has come to demonstrate what the term “It’s a jungle out there” really means when referring to the ruthlessness of the business world. And now the food service industry is seeing firsthand how Amazon institutes the "law of the jungle."

Subway's new stores get 'fresh' with diners

Though so-called "brand refreshes" happen all the time among QSR chains, few concepts have taken the term, "refresh" as literally as Subway with its new restaurant design.

Infographic: Great ways restaurants can lighten the load on that online carbon footprint

From eco-friendly web hosting and printer-friendly content to streamlined fulfillment processes and "green" shipping, there are a variety of ways restaurant brands can operate with a clean conscience.

New studies show restaurant 'do's and don'ts' of online ordering, delivery

As the restaurant industry continues to bask in the big-dollar benefits of online ordering, two new studies shed light on best practices when it comes to online ordering and third-party delivery as well as overall customer experience.

Infographic: How online reviews can make or break your brand

Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than hotels, doctor's offices, hospitals or hair salons.

Restaurants realizing critical need for mobile payments and loyalty

If you want to get an idea about how important it's become for restaurants to have a sound mobile strategy in 2017, the large crowd that gathered to listen to a session about loyalty at the National Restaurant Association's annual trade show this past weekend in Chicago will give you an indication of what's at stake.

A gamut of great ways to make diners 'swoon' in June

If your brand's list of great things to celebrate, promote and connect with the community ends at Father's Day for the month of June, we've got a few surprises for you. There's plenty of occasions and causes to connect your...

The anti-app: why messaging is the new loyalty program

More than 60 percent of smartphone users download an average of zero apps every month, and most of those are opened only once. Roughly 75 percent of consumers would rather use text than voice to communicate with front-line team members.

'Do you deliver ... profits?' This webinar does

Mastering delivery isn't easy, but this free May 18 webinar is a great place to learn how to re-ignite your program.

How well do you mitigate risk? Learn from those who have been there

Companies face a new set of risks in today's marketplace due to new technology. The need to manage human resources remains as critical as ever.

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Your customers are online and mobile. Are you following them? With the advance of smart phones and social media you have new, powerful ways to connect with customers. We'll help you stay on top of the trends in online, mobile and social marketing.

NEWS