Improving Restaurant Operations with Artificial Intelligence

Improving Restaurant Operations with Artificial Intelligence

Restaurant operators often try to gather information about their businesses by seeking customer feedback, but the process is plagued by low response rates and limited insight. The combination of SMS and artificial intelligence can solve those challenges.

Type: White Paper

Sponsor: Chatter Research



McDonald's Case Study

McDonald's Case Study

Learn how McDonald's transformed their backroom learning experience with Inkling, resulting in an estimated $30 million savings in labor costs annually.

Type: Case Study

Sponsor: Inkling


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FEATURES


Keeping your kiosks out of thieves' reach

Keeping your kiosks out of thieves' reach

With the rapid addition of internet-connected technologies that touch the same network as the point-of-sale system, new opportunities for credit card data breaches are popping up. Vulnerabilities can be found in many network gateways such as self-ordering kiosks and other devices.

The data differences that put QSR customer engagement on steroids

The data differences that put QSR customer engagement on steroids

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive QSR brand today knows data is the difference now. But knowing how to use the data collected and integrate it optimally with your systems is key.

The restaurant labor solution staring us in the face: Older adults

The restaurant labor solution staring us in the face: Older adults

Baby boomers — who some may now refer to as older adults in the 55- to 72-year-old age range — offer restaurant brands a solution to the industry's current hiring and retention conundrum. Plus, they come to jobs with more flexibility, customer engagement skills and even stronger levels of technological capabilities

QSR website access suits surge: Are you prepared?

QSR website access suits surge: Are you prepared?

California employment litigation attorney, Brian E. Cole II sees website accessability lawsuits soaring, often with QSR brands in the defendant's slot. In this article, he summarizes what's happening in courts nationwide and how QSRs can ensure they stay out of court and fine-free.

Podcast: Protecting restaurant mobile apps & mobile ordering from fraud

Podcast: Protecting restaurant mobile apps & mobile ordering from fraud

Host Will Hernandez discusses protecting mobile apps and mobile ordering services from fraud, with Kount VP of Marketing, Don Bush. Will also chats with Judy Mottl, editor of Retail Customer Experience, about Amazon Prime Day trends.

They like email, billboard ads: Surprise! It's Gen Z

They like email, billboard ads: Surprise! It's Gen Z

Gen Z: If you were expecting just a more exaggerated version of the super-digital millennial, prepare to have your eyes opened.

Restaurants and Gen Z: 'And now for something completely different'

Restaurants and Gen Z: 'And now for something completely different'

Just about the time restaurateurs were getting millennials' buying behaviors down, the next wave of consumers has crashed onto the restaurant shores. Welcome to Gen Z -- prepare for something 'completely different.'

KFC's new training reality: Technology fit to the global market

KFC's new training reality: Technology fit to the global market

In Australia, it's Yammer-time, while in Russia, QR codes are showing workers the way. KFC's approach to training technology depends entirely where you are in the world, but the end goal is the same - happier employees and more satisfied customers.

KFC cuts back-of-house training time 75% in North American tests

KFC cuts back-of-house training time 75% in North American tests

KFC has begun testing a system in the U.S. that cuts back-of-house employee training time down from four or five weeks total, to just one week, according to the brand's chief digital officer who has overseen initial deployment of the chicken chain's new voice training.

QSR revenue source with many happy returns: Tapping into office-based networks

QSR revenue source with many happy returns: Tapping into office-based networks

Reliable revenue is the name of the game in creating stability in the highly competitive QSR sector. Fortunately, one of the best sources of regular business is actually right outside your restaurant door.

Study: Most QSRs aren't 'cool' — why that's a problem

Study: Most QSRs aren't 'cool' — why that's a problem

Here's the bad news for QSRs: Most brands are not cool. That's the conclusion that research consultancy, Magid, recently came to after surveying 6,800 diners around 230 brands in order to understand something data-heads call "irrational commitment."

QSRs in a blockchain world: A restaurant leader's essential guide

QSRs in a blockchain world: A restaurant leader's essential guide

The blockchain may sound like something that has absolutely nothing to do with the restaurant business, but nothing could be further from the truth. Innovative restaurant leaders are already using it to help manage a variety of operations. Are you?

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

Maximizing the QSR 'transformers': Online ordering, loyalty apps, digital signage

NPD Group joins two restaurant brands to talk about the tech "transformers" of the restaurant business today and how to make the most of them for your brand.

Cloud POS: 4 key advantages for QSRs

Cloud POS: 4 key advantages for QSRs

With Cloud POS reclaiming the top spot in this year's POS Software Trends Report from Hospitality Technology, it's clear that cloud-based point of sale initiatitives are scoring high on restaurateurs' technology wishlists. In fact, the report found that fully 61...

Gen Z travelers pick dining out over partying: What it means for QSRs

Gen Z travelers pick dining out over partying: What it means for QSRs

College-age consumers are not that wild about partying when they are traveling, the top "thing to do" for Gen Z. In fact, when traveling these young adults pick eating out as their No. 1 activity, ahead of partying, which came in at No. 6.

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