Taco Bell digital guru to keynote ICX Summit on chain's 1-question digital strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation…

QSR brands' value offers vie for piece of Mother's Day pie

by S.A. Whitehead — Food Editor, Net World Media Group

QSR brands make value their primary call to action on Mother's Day, much to the relief of cash-strapped kids of all ages, who want to show some love without…

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

by S.A. Whitehead — Food Editor, Net World Media Group

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to…

LTOs increasingly make the restaurant world go round

Limited-time offers not only drive sales, but drive customers to your brand and show you are an innovator in a market that increasingly demands constant menu…

QSR operators: Are you getting a good deal on your financing?

Leasing and financing are critical tools for QSR brands as they open locations, expand existing ones or even refresh equipment for new menu items or better…

Wendy's powers up new mobile data platform for continuous operational improvement

April 27, 2018

Wendy's is implementing a special version of the WorldAPP mobile data collection platform, Form.com, to boost its restaurants' customer experience evaluations.

Wendy's, Jimboy's, Pita Pit leaders share tips on supplier best practices

by S.A. Whitehead — Food Editor, Net World Media Group

At the Restaurant Franchising & Innovation Summit in Louisville this month, Jimboy's Tacos North America CEO Bob Anderson, Pita Pit CEO Peter Riggs and Wendy's…

Menu labeling law enforcement starts May 7: Last-minute checklist

by Betsy Craig — CEO and Founder, MenuTrinfo

With full FDA backing this year, menu labeling regulations will be enforced starting, Monday, May 7. These five last-minute status checks will help you ensure…

In-N-Out Burger named top QSR brand, convenience store wins favorite sandwich category

In-N-Out took top honors as customers' favorite QSR and burger chain, while convenience store, Wawa, landed in the No. 1 slot for best fast food sandwiches…

Cost balancing: Brand leaders disclose top tips

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Spencer Rubin, founder and managing partner, Melt Shop; Carin Stutz, COO and executive vice president Red Robin; and Doug Hogrefe, a partner at 4 Top…

KFC adopts upgraded multi-option payment system

April 10, 2018

KFC has moved its payment system to Ingenico Group and that company's Telium semi-integrated solution. In a company news release, Ingenico said the new system…

[LIVE WEBINAR] How Self-Order Kiosks Improve Restaurant Operations & Bottom Line

April 10, 2018

McDonald's found that average check sizes grow $1 when customers order through kiosks, and 20 percent more customers order drinks. These are just two of the…

A payment 'revolution': Connected screens

Chris Tyghe, vice president of strategic development at Ingenico Group Canada, discusses how payments will become an integral part of the IoT experience in the…

On the QSR operator's radar now: Robotics, 3D printing, blockchain

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

International Food & Beverage Technology Association president tells restaurateurs why it's critical to keep their eyes on robotics, 3D printing and blockchain…

Church's formula for sales success: Mystery shoppers + competitive upselling

by S.A. Whitehead — Food Editor, Net World Media Group

Church's saw a golden opportunity in its value meal program that made clever use of a mystery shopping program to get employees up to speed quickly on the art…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

Top loyalty program pain points to know before you press 'Go'

by Dan Slavin — ceo, CodeBroker

As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find…

To catch a [restaurant] thief: Data can be operators' best friend

Your restaurant data might be hiding a dirty little secret if a ne'er-do-well is siphoning off your hard-earned dollars through retail fraud.

Restaurant staff wins big with tip regs as budget is signed

March 23, 2018

Restaurant servers and other on-site staff scored a victory today when President Trump signed the budget into law along with a provision that keeps tips in…

The QSR checklist check-up: How intelligent is yours?

by John Sammon — SVP & General Manager, PAR Technology

Intelligent checklists provide perks that can make a real difference in top worker performance and bottom lines.