Restaurants are at high risk of credit card fraud. It's a risk that many restaurant operators underestimate -- and many are too confused by the technical requirements to protect their businesses effectively. In fact, while the risk is real, you can take action to protect your customers' cardholder data and to safeguard your business.
QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to deal with — now have new layers of complication from mobile app orders. That channel brings value, but also warrants extra planning, monitoring and managing for a winning strategy.
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.
As businesses look for ways to build closer relationships with customers, the use of loyalty programs can be an effective strategy. But it's important to find out what consumers really want in your program.
Like all technology, restaurant app development grows exponentially. But consumers' demands of those apps grows at least as quickly, with diners always seeking more speed, convenience, quality and value.
Your customers are a bit like very engaged parents: They have expectations. That is particularly true today when it comes to the tech your QSR offers to stay engaged and to keep them coming back for more.
Some forward-thinking brands are already using comprehensive workforce management solutions to automate time-consuming, error-prone efforts related to time and attendance, scheduling, leave management and other employee-facing processes.
Choosing the best approach to counting the value of your inventory is essential to determining your business's true value. These three options provide different benefits that could make the difference between winning and losing the increasingly competitive game of QSR business management.