The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

The Evolving Customer Experience: How to Connect with Guests in a Meaningful Way

Increased crowding and competition are forcing restaurants to quickly cook up new ways of doing business. Serving mouthwatering food, perhaps once the central ingredient in a restaurant’s recipe for success, is now just one must-have among many.

Type: White Paper

Sponsor: Visual Graphic Systems, Inc. / Studio D Creative


Noon Mediterranean Grill is Accelerating Growth by Standardizing Operating Procedures with PlayerLync's Modern, Mobile Learning Software

Noon Mediterranean Grill is Accelerating Growth by Standardizing Operating Procedures with PlayerLync's Modern, Mobile Learning Software

Assertive plans call for opening 200 Noon Mediterranean Grill restaurants by 2020, so they have executed a strategy to move business operations to a modern paperless environment that provides performance support and mobile learning.

Type: Case Study

Sponsor: PlayerLync


A Comprehensive Guide to Restaurant Employee Benefits

A Comprehensive Guide to Restaurant Employee Benefits

Guide to Employee Benefits

Type: Guide

Sponsor: TDn2K


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FEATURES


Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Long John Silver's, Goodcents Deli, Rosati's on the 'franchise-worthy' customer experience

Three brands' leaders offered wisdom-packed responses during an hour-long panel on making your brand's customer experience franchise-worthy at this spring's Restaurant Franchising & Innovation Summit in Louisville.

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

Chicken Salad Chick, Dippin' Dots, Chatmeter relay (restaurant) 'field notes'

A trio of restaurant and digital communication leaders gave some quick but important lessons during the Three:15 at the Restaurant Franchising & Innovation Summit in Louisville.

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Corner Bakery, Dickey's, Uncle Smoke give tips for tapping $77B US catering market

Business dining is booming to the tune of $77 billion in the U.S. annually, but to tap into this deep pool of restaurant revenue you first better know how to swim.

Flatbread Grill, sweetFrog,The Boneyard Truck discuss the money-making 'chaos' of food trucks

Flatbread Grill, sweetFrog,The Boneyard Truck discuss the money-making 'chaos' of food trucks

The Boneyard Truck, Flatbread Grill and sweetFrog food truckers talk about becoming sales machines in the business of food trucking.

Cost balancing: Brand leaders disclose top tips

Cost balancing: Brand leaders disclose top tips

Spencer Rubin, founder and managing partner, Melt Shop; Carin Stutz, COO and executive vice president Red Robin; and Doug Hogrefe, a partner at 4 Top Hospitality, offered their secrets to conquering operational costs.

Freshii founder tells how missteps can be key teachers on path to success

Freshii founder tells how missteps can be key teachers on path to success

Although Freshii has reported one of the industry's highest same-store sales for the last four years, CEO Matthew Corrin told a crowd at this year's Restaurant Franchising & Innovation Summit in Louisville that he had a few missteps along the way to growth. Hard lessons, he said, are key to any brand's path to success.

Sub Station II, Chicken Salad Chick, Pizza Inn franchisees: Tech buy-in demands time, trust

Sub Station II, Chicken Salad Chick, Pizza Inn franchisees: Tech buy-in demands time, trust

Franchisors who want franchisees to invest in tech tools, like mobile ordering and menu boards, would do well to remember that it pays to put yourself in their shoes if you want them to walk the road into future technologies with you.

Balance Grille hopes to tip scales in brand's favor with downtown Toledo aquaponics farm

Balance Grille hopes to tip scales in brand's favor with downtown Toledo aquaponics farm

Balance Pan-Asian Grille is hoping to tip the scales in their favor with an innovative new farming operation which, if successful, will soon replace a good part of the brand's supply chain.


Mayhem alert: KFC's main marketing mind headlines Restaurant Franchising and Innovation Summit

Mayhem alert: KFC's main marketing mind headlines Restaurant Franchising and Innovation Summit

Take a trip to marketing's wild side in April, when KFC Advertising Director George Felix headlines the Restaurant Franchising & Innovation Summit in the Derby City just a few weeks before the Run for the Roses.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

London Summit: Coyote Ugly's key considerations before taking on the world

London Summit: Coyote Ugly's key considerations before taking on the world

Coyote Ugly has learned to speak a lot of different languages along its path to global growth. Here, one of the chain's leaders shares the key elements for any brand to consider before setting off on a worldwide trek.

'The Franchise Handbook' author says innovation is path to restaurant royalty

'The Franchise Handbook' author says innovation is path to restaurant royalty

"The Franchise Handbook" author Carl Reader tells London audience that innovation sets the winners apart from the others in today's restaurant business.

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Some of the fastest growing chains in the restaurant industry are the ones embracing innovation throughout their operations. Restaurant Franchising & Innovation Summit will explore how chains can leverage innovation in a variety forms — from experience innovation to kitchen innovation to menu innovation and beyond — as a catalyst for franchise expansion.

By continually investigating and investing in cutting-edge solutions for both the front of house and back of house, franchisors put themselves in a very strong position to attract potential franchisees who are seeking opportunities with forward-thinking brands. The Restaurant Franchising & Innovation Summit will help franchisors be more progressive in many areas of their business to attract both investors and customers.


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