DK Sushi Uses Toast Kiosks to Deliver a Seamless Quick Service Guest Experience

DK Sushi Uses Toast Kiosks to Deliver a Seamless Quick Service Guest Experience

See how DK Sushi and others are increasing Average Order Value by 10%. DK Sushi focuses on creating non-conventional kiosk-only quick service concept to appeal to the high-tech students on the University of Pennsylvania campus.

Type: Case Study

Sponsor: Toast, Inc.


How to Plan and Measure the Success of a Kiosk Deployment

How to Plan and Measure the Success of a Kiosk Deployment

It’s very easy to get into the specifics of hardware and software capabilities and miss the big picture. This white paper contains key project planning tips to ensure that any kiosk project's goals can be met.

Type: White Paper

Sponsor: ZIVELO LLC


A ‘Best-of-Breed’ Approach to Selecting Digital Engagement Technology

A ‘Best-of-Breed’ Approach to Selecting Digital Engagement Technology

Working with a single vendor for a self-ordering solution may seem simpler on the surface, but a deployer may be short-changing themselves by doing so.

Type: White Paper

Sponsor: ADUSA, Inc.


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FEATURES


Taco Bell digital guru to keynote ICX Summit on chain's 1-question digital strategy

Taco Bell digital guru to keynote ICX Summit on chain's 1-question digital strategy

Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.

Is all that convenience crushing your customer experience?

Is all that convenience crushing your customer experience?

Just like diners, restaurateurs and all humans are social creatures, with strong inborn biological and neurological needs to interact. In fact, "Braving the Wilderness" author, Brene Brown explained that loneliness is as powerful a force as hunger or thirst.

Millennials: 'Give us big discounts, cut the small talk'

Millennials: 'Give us big discounts, cut the small talk'

One of the more eye-opening sessions at this Fast Casual Executive Summit in Nashville this month was a quick, question-filled hour-long chat with a varied panel of millennials about what gets their restaurant business and what does not.

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

CEOs of Wing Zone, Focus Brands, Captain D's, Backyard Burgers, Koti Pizza predict industry changes, trends

This year's Fast Casual Executive Summit wrapped up Tuesday night with insights from some of the industry's most successful CEOs.

In pictures: Global restaurant execs in London: Part 1

In pictures: Global restaurant execs in London: Part 1

Executives from 17 countries gathered in London for the 2017 Restaurant Franchising & Innovation Summit — Europe last week. The event, produced by Networld Media Group, provided the opportunity for more than 100 restaurant leaders to share advice, success stories and discuss how they moved on from failure.

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

Special Report: 'tipping point' on the way for restaurant self-serve kiosks

A special report explores the growing interest by restaurants in self order kiosks. While determining return on investment poses challenges, the market is changing and restaurants must consider their options.

Restaurant, retail customer experience leaders headline ICX Summit

Restaurant, retail customer experience leaders headline ICX Summit

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert insight at the annual event being held June 1 – June 3 in Dallas. Registration is open.

What to consider when implementing a restaurant kiosk

What to consider when implementing a restaurant kiosk

A majority -- 88 percent -- of restaurant patrons indicate a preference for self-service technology at their table, while 12 percent indicated a preference for a kiosk upon arrival.

Order kiosks making a comeback in the restaurant industry

Order kiosks making a comeback in the restaurant industry

Millennials are accustomed to technology and like a sensory experience – to touch and feel things – and kiosks give them that opportunity.

McDonald’s 'aggressive change' includes localization, digitization

McDonald’s 'aggressive change' includes localization, digitization

The company is betting on 'Experience of the Future' initiative to stop hemorrhaging sales.

White Castle’s mobile and kiosk pilots are driving higher check averages

White Castle’s mobile and kiosk pilots are driving higher check averages

The average check at White Castle's all-kiosk restaurant is 20 percent higher than its traditional restaurants.

McDonald’s automated cashier: Will it win with millennials?

McDonald’s automated cashier: Will it win with millennials?

Using self-service kiosks will provide the chain with customer data to enable more personal engagement and purchasing suggestions.

Equipment launch creates fro-yo opportunity for c-stores

Equipment launch creates fro-yo opportunity for c-stores

C-store operators are upping their foodservice offerings, and fro-yo has high margins and minimal maintenance.

Why tablets deserve a spot on your restaurant's technology menu

Why tablets deserve a spot on your restaurant's technology menu

Restaurants are interested in adoption for a variety of purposes, including running their point-of-sale system in store, implementing self-serve ordering stations, and promoting loyalty program sign ups.

TCBY CEO discusses the company's continued evolution

TCBY CEO discusses the company's continued evolution

Chain creates consumer insight team to stay ahead of busy segment.

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