Resources
Unlocking Customer Growth: How AI Turns Customer Satisfaction Into Repeat Guests
This report delivers the strategic insights and practical playbook restaurant leaders need to turn guest satisfaction into retention and revenue. It breaks…
Presented by Momos
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From Pilot to National Presence in 5 Years with CloudKitchens
Hawaiian Bros has grown from a single pilot to a national brand—thanks to a strategic partnership with CloudKitchens. Known for its fresh, craveable Plate…
Presented by CloudKitchens
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Using AI to increase restaurant revenue by improving customer satisfaction and operational efficiency
Guests want faster service, personalized interactions, and consistent experiences—across every location and every channel. Restaurants that meet these demands…
Presented by Momos
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Maximizing Efficiency with Managed Services
Outsourcing cash management processes can help overcome operational challenges, reduce risk, and increase bottom-line.
Presented by Cash Connect
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Small restaurants, big impact: Why mom-and-pop eateries still matter
Despite the presence of national restaurant chains, research consistently shows diners form their most-lasting and meaningful memories in independently owned…
Presented by Kraft Heinz
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Tackling Property Damage in Quick-Service Restaurants
While their operational model is optimized for speed and efficiency, QSRs face a significant yet often overlooked challenge: property damage caused by customer…
Presented by Fleet Response
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Modern Food Compliance for Restaurants Made Easy
Label smarter, serve safer, and improve efficiency with linerless label solutions.
Presented by Star Micronics America
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Action plans in motion: A guide to turning insights into meaningful improvements
Transform customer experience insights into actionable strategies
Presented by Service Management Group
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Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI
Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…
Presented by Deputy Corporation
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Multi-location QSR brand unifies CX and EX data for actionable insights
Unified Experience Management® reveals the leadership factor driving top-tier performance
Presented by Service Management Group
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Smart Labeling for Growing Restaurants: Boost Speed, Accuracy & the Guest Experience
In this session, we showed how smarter labeling at every station helps you reduce errors, speed up service, and create a more consistent guest experience…
Presented by Star Micronics America
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Pollo Campero partners with SMG to deliver unforgettable customer experiences
The power of combining a tradition of service and hospitality with strategic customer experience management
Presented by Service Management Group
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5 reasons to use a single equipment supplier for new restaurant openings
Opening a new restaurant can be a chaotic process, but using a single equipment supplier can offer much-needed stability.
Presented by TundraFMP
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How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth
Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…
Presented by Ovation Up, Inc.
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4 standards for effective AI
How to evaluate AI tools to get better XM insights, faster
Presented by Service Management Group
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The blueprint for exceptional customer experiences
Your playbook for designing customer experiences that meet rising expectations
Presented by Service Management Group
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The anatomy of a successful employee experience
Learn practical ways to design an employee experience that improves culture, loyalty, and performance. Read our guide to see how intentional employee…
Presented by Service Management Group
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The anatomy of a successful brand experience
Practical tips to shape every touchpoint into a consistent, memorable experience
Presented by Service Management Group
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Trend Report: Healthcare Beverage Innovation
Discover how hospitals are rethinking food and beverage service to support staff, patients, and visitors. Explore the rise of automation in healthcare…
Presented by Botrista Inc.
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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…
Presented by Ovation Up, Inc.
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