Webinar
Solving the labor crisis: How to tap into the potential of your current workforce and be an employer of choice
June 22, 2021
With vaccination rates increasing, restaurants are starting to return to a semblance of normal operations. But as The Great Return continues, a new challenge emerges: finding workers. Employment subsidies, burnout, return trepidation, and competition across the labor market are coming together to annihilate the restaurant talent pool.
It's time to flip the script. This webinar shows restaurateurs why they need to forget about those long-unrequited dreams of full labor capacity – and instead focus on tapping the (perhaps unchecked) potential of their current workforce through better engagement, empowerment and communication.
Industry experts provide actionable insights to help operators keep their existing workforce engaged, loyal, and productive – while becoming an employer of choice for future talent.
Listen as Brennan Wilkie, CRO at Nudge, the digital employee communications platform, and Michael Fiato, SVP of Guest Experience at Eurest and author of The Hospitality Edge: Stories to Delight Your Guests, Spark Your Culture and Ignite Productivity, discuss the talent pool, the employee experience, and staying agile and responsive in changing times.
Meet the panelists
Brennan Wilkie
Chief Revenue Officer
Nudge
Brennan is one of the industry's most thoughtful EX & CX leaders. He brings 15 years of expertise in the space of employee engagement and customer experience to help brands unlock the full potential of their associates. At Nudge, he is focused on the tangible ROI of engaging a brand's "deskless" workforce to execute on the brand promise and exceed customer expectations.
Michael Fiato
SVP of Guest Experience
Eurest
Mike is the author of The Hospitality Edge: Stories to Delight Your Guests, Spark Your Culture and Ignite Productivity. He has a passion for guest service and creating a workplace atmosphere that inspires exceptional experiences for team members and guests. Mike spends a great deal of time in the field working with associates and customers to gain an in-depth understanding of consumer preferences. His constant drive for innovation has proven to help increase guest loyalty and drive same store sales.
