Using AI to increase restaurant revenue by improving customer satisfaction and operational efficiency

Guests want faster service, personalized interactions, and consistent experiences—across every location and every channel. Restaurants that meet these demands…

Presented by Momos

Toppers Pizza launches revamped rewards program

October 1, 2025

Toppers Pizza has launched its Upper Crust Society, a restructured rewards program designed to make earning and redeeming points faster and more rewarding for…

Krystal launches nationwide loyalty program

October 1, 2025

Krystal has launched the Club Krystal loyalty program to expand the brand's digital experience.

KFC stages comeback with 'Free Bucket On Us' in-app offer

July 16, 2025

KFC is making a bold play to reclaim its fried chicken crown, launching a "comeback era" highlighted by a "Free Bucket On Us" digital offer available…

Why White Castle owns the night with late, 24/7 hours

by Mandy Wolf Detwiler — Editor, Networld Media Group

White Castle turns to Night Castle late at night. With restaurants open until 1 a.m. or later, the brand has become an oasis for late-night Cravers.

How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Rethinking customer experience: The power of experience design

Discover why designing CX from the beginning, where early decisions shape future interactions, is key to driving loyalty and long-term success

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

Great American Cookies, Marble Slab Creamery launch co-branded app

November 1, 2024

Sister brands Great American Cookies and Marble Slab Creamery have launched an app and loyalty program, the Great American Cookies and Marble Slab Creamery…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…

Lenny's Subs Celebrates Lenny's Day with Exciting New Beverage Lineup in Partnership with Botrista

Enjoy vibrant new drinks and support your local neighborhood on October 25th!

Jollibee launches loyalty program

October 22, 2024

Chicken chain Jollibee has launched its first-ever loyalty program, Jollibee Rewards, according to a press release.

Machine learning surfacing new menu of opportunity for QSR mobile marketing

by Dario Sheikh — Head of Agency, Moloco

Machine learning in performance advertising can transform how QSRs grow their mobile app user base to connect and monetize their customers.

8 tips to increase loyalty program usage

by Mandy Wolf Detwiler — Editor, Networld Media Group

Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.

5 Steps to Create a Loyalty Program that Drives Sales

Maintaining a strong customer base is crucial for the long-term success of any restaurant. A loyal customer is five times more likely to repurchase and seven…

Subway celebrates 1st anniversary of MVP Rewards program

September 26, 2024

Subway is celebrating the first year of its MVP Rewards program, which launched in Sept. 2023. Fans have unlocked exclusive offers, Subway Cash, birthday…