Commentary

Training the trainers: Jersey Mike's, Chipotle, others discuss training 'trade secrets'

Executives from Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts will weigh in on how and when to upgrade training methods.

Image courtesy of iStock

September 24, 2018 by Cherryh Cansler — Editor, FastCasual.com

As most QSR operators have learned, even leaders who most desire and invest in training initiatives don't always succeed. Keeping multiple generations of workers in various restaurant roles all up to speed and engaged in their jobs is much more difficult than most restaurateurs anticipate.

That's why the upcoming Fast Casual Executive Summit, Oct. 7-9 in Seattle, is such a must for restaurateurs who want to be on the leading edge with their training initiatives. At the meeting next month, attendees will hear from executives at Chipotle, Jersey Mike's, Holler & Dash and Rise Biscuits Donuts about hard-learned lessons, top tricks and techniques and most of all the ROI of a terrific, well-planned and executed training program.

In the panel discussion, leadership from these varied concepts will share their training strategies in an engaging session dubbed fittingly, "Why Your Old-School Training Methods are Failing."

Speakers include:

Chipotle Digital Employee Experience Manager Peter Blair
Holler & Dash COO Mike Chissler
Jersey Mike's Vice President of Leadership, Coaching and Culture Keith Hertling
Rise Biscuits Donuts CEO Tom Ferguson Jr.
PlayerLync Senior Director for Customer Success Peter McLaughlin

The discussion will revole around case studies documenting instances where upgraded training methods resulted in better team communication, enhanced efficiencies, lower turnover and ultimately, better sales.

Brands mired in past training approaches filled with cumbersome manuals and outdated videos would do well to attend as they plan for the next steps in their workforce education efforts. Restaurant employees today — especially younger team members weaned on all types of technology — have come to expect a variety of hands-on techniques to learn their jobs, so it's essential for truly competitive brands to know what's out there and how to best fit it to their concepts needs.

Join the forum and learn not only what's available and what works, but when a brand should invest in new training approaches. It's a grat chance to take it from the top in restaurant training today. Join us in Seattle by registering here for the summit.

Photo: iStock

About Cherryh Cansler

Cherryh Cansler is VP of Events for Networld Media Group and publisher of FastCasual.com. She has been covering the restaurant industry since 2012. Her byline has appeared in Forbes, The Kansas City Star and American Fitness magazine, among many others.

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