Voice AI leads AI race, bringing opportunities, challenges

by Daniel Brown — Editor, Networld Media Group

At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…

Starbucks appoints Brian Niccol as CEO, chairman

August 13, 2024

Starbucks has named Brian Niccol as chairman and CEO, replacing Laxman Narasimhan who has stepped down.

Nominations open for FastCasual's 2023 Excellence in Food Safety awards

January 31, 2023

Nominations close Feb. 28. Wingstop was the winner of the 2022 Excellence in Food Safety award, and past winners have included Panda Express, Chipotle and…

Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

Chipotle, Jason's Deli, Ampex Brands talk AI role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence, from data gathering efforts to robot creation, is gaining ground with restaurant brands. Top leaders share insight on AI innovation…

Restaurant chains raise over $12M for minimum wage battle

October 3, 2022

Big food chains, including Chipotle Mexican Grill, Starbucks and McDonald's, have raised over $12 million dollars in efforts to reverse a California law that…

Exploring AI? Learn from Chipotle, Jason's Deli, Yum Brands

by Cherryh Cansler — Editor, FastCasual.com

Execs from Chipotle, Jason's Deli and Ampex Brands will share their journeys into the world of AI at this year's Fast Casual Executive Summit, being held Oct.

How technology can improve guest experience

by Michael Jaszczyk — CTO, U.S. CEO, GK Software

QSRs must invest in technology innovations that help them meet their ultimate goal of improving the guest experience. Luckily, pandemic-fueled digital…

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

Starbucks tops social media paid advertising

November 19, 2021

Starbucks' paid ad campaigns are the top paid share-of-voice, defined by the percentage of sponsored impressions on social media, according to a study by…

Chick-fil-A, Starbucks top teens' food picks

October 12, 2021

Chick-fil-A tops the list of food offerings loved by teens, according to the "Taking Stock With Teens" survey that polled 10,000 teenagers across 44 U.S.

Restaurant leaders share insight on top challenges, how to succeed

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel talk at Networld Media Group's Restaurant Franchising and Innovation Summit focused on restaurant leadership development and experts shared insight on…

Digital marketing plays big role as QSRs 're-get' customers

Creative brand marketing, especially digital advertisements, will be among the most important promotional tools QSRs can leverage as consumers return to their…

Restaurants hungry for digital signage

by Kevin Damask — Editor, Digital Signage Today

Prior to the COVID-19 pandemic, digital signage technology upgrades at drive-thrus were a mixed bag across the fast casual and quick-service restaurant…

Chipotle, Jersey Mike's execs reveal pandemic-era strategies

April 16, 2021

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains, including Chipotle Mexican Grill and…

Chipotle leader talks relevancy, experience, cultivating a better world

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In the opening keynote at this week's Fast Casual Executive Summit, Scott Boatwright, Chipotle Mexican Grill's chief restaurant officer, shared insight on the…

Sweetgreen named FastCasual's top brand of 2020

Sweetgreen, a 104-unit salad chain, topped the 2020 list of Fast Casual Top 100 Movers & Shakers, and Fazoli's took home the Excellence in Food Safety Award.

Four Corners Property Trust acquires 2 South Carolina Chick-fil-A, Chipotle locations

March 4, 2020

Real estate investment trust Four Corners Property Trust has acquired a Chick-Fil-A outlet, as well as a Chipotle location in South Carolina, for a combined…

Wendy's to pay $400K to settle Massachusetts child labor issues

by S.A. Whitehead — Food Editor, Net World Media Group

Wendy's has changed its child labor practices following a investigation by the Massachusetts attorney general.

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…