Chick-fil-A News & Media

Is Chick-fil-A outgrowing the mall format it helped pioneer?

October 1, 2026

Chick-fil-A built its early success in mall food courts, but a string of longtime mall closures suggests the chain's restaurant strategy is evolving. According…

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In-N-Out tops restaurant brands in ChangeUp’s 2026 Experience Report

September 29, 2026

In-N-Out has been named the top restaurant brand for customer experience for the second consecutive year in ChangeUp's 2026 Experience Report, with Texas…

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Restaurant traffic moderates, but QSRs remain above 2026 average

September 14, 2026

Placer.ai data shows restaurant traffic moderated during the week of Aug. 24-30 compared with the first half of 2026, although quick-service restaurants…

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Loyalty programs have become new front line of QSR fraud

by Stuart Mann — Head of Industry Product Engagement, Accertify

A recently disclosed data breach at Chick-fil-A made headlines for the type of accounts that were targeted. It was reportedly a credential stuffing attack that…

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Restaurant traffic rebounds post Cyclospora

August 26, 2026

The newest data from Placer.ai reveals restaurant traffic is recovering from the Cyclospora outbreak.

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Chick-fil-A Chicken and Waffles are here for breakfast, lunch and dinner

August 12, 2026

Chick-fil-A is introducing a limited-time fall menu beginning Aug. 24, featuring Chicken & Waffles Sandwiches alongside a S'mores Milkshake and S'mores…

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Traffic counts show signs of recovery post Cyclospora

August 3, 2026

Restaurant chains that experienced sharp declines in foot traffic following the recent Cyclospora outbreak are beginning to recover, although some brands…

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Evolution of the LTO: How TikTok is driving menu innovation

by Valerie Gritton — Editor, Pizza Marketplace

Designed to inspire, entertain and spark conversation, TikTok has transformed everyday menu items — and customers — into viral sensations. Welcome to the next…

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Chick-fil-A intros Jalapeño Ranch Club Chicken sandwich, Strawberry Hibiscus beverages

March 6, 2026

Chick-fil-A will add a new chicken sandwich and a line of strawberry hibiscus drinks to its national menu starting March 9, according to a press release.

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Chick-fil-A offers free chicken biscuit to rewards program members

February 17, 2026

Chick-fil-A is offering a free Chick-Fil-A Chicken Biscuit through its app for Chick-fil-A One rewards program members from today through Feb. 28, according to…

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Chick-fil-A to award $6M in grants

February 12, 2026

Chick-fil-A will award $6 million in grants to 56 nonprofit organizations as part of its True Inspiration Awards program this year, according to a press…

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Chick-fil-A kicks off 80th anniversary celebration with largest marketing campaign

January 5, 2026

Chick-fil-A is launching its biggest marketing campaign ever today, according to a press release.

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Chick-fil-A to lean on owner/operator model in non-traditional units

December 4, 2025

Chick-fil-A is moving its non-traditional locations in campuses, hospitals and theme parks to owner/operator models, according to a company report.

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Chick-fil-A enhances Code Moo digital game for summer

July 15, 2025

Chick-fil-A is bringing new missions to its animated Code Moo digital game. Rewards include food items and limited-time cow-themed merch, according to a press…

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Chick-fil-A quietly adds sandwiches available in just 2 cities

June 16, 2025

Chick-fil-A has added two sandwiches to its menu, but you probably can't get it — they're available to customers in only two cities, according to a Fox News…

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Chick-fil-A employees graduate debt-free under employer-sponsored education

May 14, 2025

At Point University's recent commencement, 177 Chick-fil-A team members including one operator earned accredited college degrees without taking on student…

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Chick-fil-A brings back sandwich, adds beverage line

March 12, 2025

Chick-fil-A will bring back the Smokehouse BBQ Bacon Sandwich beginning March 17. The brand also has a handful of sweet new beverages, according to a press…

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Chick-fil-A to release entertainment app Play

October 21, 2024

Chick-fil-A will launch an app that includes games, recipes, podcasts and original shows, according to a press release.

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Chick-fil-A franchisee has passion for sustainability, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Caitlin Chavez is a Chick-fil-A franchisee in Puerto Rico. Chavez is dedicated to the brand, focusing on quality, customer service and sustainability.

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Is Chick-fil-A moving into streaming service business?

August 22, 2024

Is Chick-fil-A moving into the streaming space? A Deadline report says yes – indicating that the chicken brand has been working with a number of production…

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