Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…

Presented by Service Management Group

The real cost of a broken customer experience (CX): Revenue loss, operational drag, and brand damage

The true cost of a broken CX extends far beyond a single transaction. It compounds over time, affecting revenue, operational efficiency, employee engagement…

Your frontline is your superpower. Here’s how to unlock it.

Frontline employees carry your brand every day, yet many feel overlooked and unheard. Learn how empowering them with trust, training, and meaningful feedback…

The future of experience management: 10 trends shaping 2026

Explore the top 10 experience management trends shaping 2026. From practical AI to personalization, each has the potential to help brands build stronger…

Loyalty programs: What customers value most

Restaurant loyalty programs work—but only if they deliver value. Explore SMG insights into what customers want and how to overcome common challenges.

Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

Summit attendees supporting human trafficking relief org

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including…

Third-party delivery was on the rise pre-pandemic

May 1, 2020

Consumer awareness and use of third-party restaurant food services were on the rise even before the outbreak of COVID-19. to rise, acoording to a study by…