Rethinking Peak Performance in the Digital Restaurant Era

Traditional performance metrics such as ticket time and drive-thru speed measure efficiency but fail to capture the full guest experience. Many organizations…

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Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

Summit attendees supporting human trafficking relief org

Restaurant Franchising and Innovation Summit attendees will work together for one hour to create over 2,000 hygiene kits stocked with necessities including…

Third-party delivery was on the rise pre-pandemic

May 1, 2020

Consumer awareness and use of third-party restaurant food services were on the rise even before the outbreak of COVID-19. to rise, acoording to a study by…