News & Media From Elliot Maras
Delivering a frictionless guest experience: one size doesn't fit all
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Technology allows restaurants to deliver a better guest experience, but companies still need to test new solutions since no one tool meets all companies…
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How women leaders can make a difference in foodservice
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Four women, who were invited to share experiences as female executives during the Fast Casual Executive Summit in Austin, said women in leadership positions…
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Best practices for integrating carryout
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
By envisioning the carryout business as a component of an emerging, integrated digital ecosystem, restaurant decision makers can allocate resources in a way…
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Integrating delivery services: a disruption that can't be ignored
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Meeting this off-premise challenge, driven by the growth of e-commerce, requires a thorough assessment of how the organization manages its delivery orders.
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How to protect against credit card scams, digital transaction liabilities
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While credit card theft isn't new, the internet is giving rise to new opportunities for credit card scamming. To protect against fraud, foodservice operators…
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The dark side of restaurant automation: data management challenges
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…
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What to do when franchisees go rogue
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As franchise organizations expand, they oftentimes find it makes sense to allow franchisees some freedom in how they market the brand. But knowing how much…
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Panera Bread SVP: 'Mission matters, purpose matters'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The complexities of operational excellence in the omnichannel environment are challenging restaurants, and employers are challenged more than ever to unlock…
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Why the restaurant industry doesn't support minimum wage hike
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The U.S. House of Representatives approved the bill to nearly double the minimum wage over six years, but it probably won't advance in the Republican-led…
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Delivery is driving restaurant industry growth, but that growth is slowing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Delivery is a game-changer on steroids for the restaurant industry, altering the rate and manner that brands grow and thrive. But two Technomic executives…
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Surging off-premise orders call for more flexible restaurant planning
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
An increase in off-premise orders is reducing the footprint for some restaurants, resulting in smaller dining areas. That makes flexibility now 'king' for…
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Taco Bell kiosk rollout takes top honors at annual ICX Summit in Dallas
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The Interactive Customer Experience Association honored Taco Bell’s All-Access Self-Order Kiosks by Elo Tuesday during the Elevate Awards Presentation.
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Are your interview questions breaking the law?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A pair of legal experts summarize what employers can and cannot ask job applicants, along with other changes related to employer/employee relations.
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From Chick-fil-A to Mongolian stir-fry: Rethinking the remodel for limited-service franchises
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
When introducing a remodel, franchise organizations need to have a plan that includes soliciting input from franchisees as well as keeping employees informed…
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How Yelp uses customer data to help restaurants
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As more guests use social media to share their dining experiences, companies such as Yelp — which began as a restaurant review site but has expanded into a…
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The many ways public's health concerns also concern QSR operators
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The effects of the public's many concerns around health and wellness issues have on all restaurant operation today, including QSRs, should not be…
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3 restaurateurs' views on amping up QSR catering sales through social media
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Social media has delivered new marketing opportunities for restaurants, but it has also raised the bar, especially since customers now expect catering services…
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Leveling the limited-service playing field: 3 brands talk about 'democratized' dining
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Limited-service restaurant startup and operation is easier than ever thanks to forces that level the playing field, like third-party delivery and commissary…
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Food marketing guru Fogelson tells brands why knowing thyself, now means knowing thy cause
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Food marketing sage and former Food Networking and Cooking Channel Senior Vice President of Marketing and Brand Strategy Susie Fogelson has made a career of…
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What Danny Meyer’s book doesn’t tell you about the restaurant business
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Frank Klein, founder and CEO of Asian Box, is an admirer of Danny Meyer, but he thinks the famed restaurateur failed to include the dark side of the restaurant…
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